Visual UpTime- for Enterprises and Managed Service Providers

MasterCare Software Maintenance (MasterCare support programs are available for both hardware and software components of the TruView architecture):

• Software upgrades – Your supported software component will never be out of date. As a program member, you will receive all software upgrades for your supported component – the only way to receive them – and keep TruView updated. First year MasterCare Support is required with purchase.
• Access to our Analysis Service Element (ASE) Image library – As a MasterCare Support member you will have full access to all available ASE Images to download them as needed.
• Unlimited access to our online Knowledge Base – You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts. These articles are unlocked online once you have registered your MasterCare Membership number and pin into your My Account page on enterprise.netscout.com.
• Member Only promotions – Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
• Access to live 24 x 7 technical support – MasterCare Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), access only available to MasterCare Members. Our global centers employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions to help you get the most out of Visual Performance Manager and resolve any issues you may encounter.

NETSCOUT is proud to offer worldwide, next business day replacement with a technician under the MasterCare Hardware Maintenance for the TruView ASEs and Branch probes.

Select Software Modules are also part of the TruView, TruView Distributed, and Visual Performance Manager Solution which allow you to access real time capabilities needed today and license additional functionality as your business network needs evolve with supporting VDI, VoIP, Video, Virtualization, BYOD, and Wireless infrastructure on the WAN MPLS network.

Available Free Software Modules: (included with each Hardware and Virtual Appliance)

NetFlow Export (Free): All hardware probes support exporting NetFlow v9 to a NetFlow collector.

Select Service Summary (Free): Health and Events - provides weighted priority, real time SNMP events including up/down, administration, and customizable thresholds viewed within the Visual Performance Manager, or fed to your third party event management tool for proper service desk ticketing allocation. Configurable events include physical layer, bandwidth, CoS, applications, SLAs and VOIP at each location.

Bundled Software Module Offerings:

Advanced MPLS Package: Used for monitoring the Network. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture & Class of Service

Advanced MPLS with Applications Integrity (virtual ASE): Use for troubleshooting and segmenting the Network and the Applications running on the network. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary. This software can run on a VmWare host or as a separate VM with the same visibility and communication as a hardware ASE probe.

Advanced MPLS with VoIP Integrity: Use for troubleshooting, monitoring, reporting, and segmenting the Network, the Applications, and the VOIP traffic. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary & VoIP

Building Block Software Modules:

Select Network Troubleshooting: Real-Time Network Monitoring - helps you troubleshoot network and application performance problems in real-time (1 second granularity) at each site, facilitating a more proactive approach to addressing network infrastructure-related issues while utilizing physical and port layer statistics on the last mile provided by your Local Exchange Carrier.

Select Back-in-Time: Historical two-week network troubleshooting and one year WAN Reporting - offers a complete network troubleshooting solution that provides insight into Layers 1-7 performance over a two-week period (and one year’s worth of reporting), arming you with the necessary intelligence to resolve pesky, intermittent problems that impact network and application performance.

Select Class-of-Service: Viewing the COS - lets you track and monitor the prioritization of individual applications and manage service level agreements for each traffic class, thereby optimizing CoS settings and validating router and service provider settings.

Select AppFlows - drills down to provide an end-to-end visibility into individual application flows – peer-to-peer, client-to-server and server-to-server – to help identify bandwidth hogs and unauthorized or unknown/rogue applications at the user level. Utilizing deep packet inspection for auto-discovery of applications, AppFlows will also provide server connect and track server response time measurements for identifying slow applications on the network, while auto-discovering servers at each location.

Select AppSummary - lets you automatically summarize the applications that are running on your network, allowing you to proactively track and identify any rogue or unauthorized applications before they impact the enterprise. Provides visibility into server connect and track server response time measurements with enhanced alarm functions for identifying the Worst Performing Server and Applications.

Select VoIP - provides real time detailed VoIP analysis on a per-site basis with automatic push-button pre-assessment, monitors and manages existing deployments, and measures VoIP metrics per individual call, including MOS.

Additional Modules:

Select Bandwidth Manager for Citrix Presentation Server - provides cost-effective visibility into Citrix application performance at local and remote sites.

Select Traffic Capture - provides a full-function protocol analyzer at every site, letting you troubleshoot issues at remote sites by performing a detailed protocol analysis quickly and securely across every site in your infrastructure.

Analysis Service Elements (ASE's) are data collection and network performance monitoring hardware devices placed on a wide area network (WAN) or Local Area Network (LAN) as part of the TruView or TruView Distributed (formally Visual Performance Manager) system, which offers in-depth, real-time, and historical visibility into the performance of your applications infrastructure via network analysis.

In the system, data gathered by ASEs is stored in the Visual Performance Manager server and displayed and analyzed from the Web client. As a service level management tool, ASEs indicate when services are being met, provide warnings when services start to degrade, and send alerts when services are not met.