OptiView® XG Additional Resources | NETSCOUT

OptiView® XG Resources


OptiView® XG Network Analysis Tablet - Overview and General Information

OptiView® XG Network Analysis Tablet - Performance Testing

OptiView® XG Network Analysis Tablet - Traffic and Packet Analysis

OptiView® XG Network Analysis Tablet - Wireless Deployment and Analysis

OptiView® XG Network Analysis Tablet – Network Analysis

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Performing a Security Audit with the OptiView® XG Portable Network Analysis Tablet

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Best Practices for Troubleshooting Remote Site Networks

With continuing demand for remote site network access, identifying performance issues can be problematic. Read this paper for the best practices including the importance of baselining and tips for consistent and faster problem resolution.

Implementing 802.11ac – Revolution Or Evolution?

As you develop your wireless network to handle increasing user demands, have you considered the new 802.11ac standard? It’s due to be ratified early 2014, and products supporting it are already available.

Network and Application Troubleshooting Guide

This comprehensive 92 page guide is a how-to resource handbook for network engineers. Learn the fundamentals of how applications work, how they flow, where applications fail and best practices and methodologies for troubleshooting network and application issues.

Next generation network management

Dealing with rapidly evolving technology is business as usual for IT professionals. But the Borderless Enterprise brings a breadth and extent of changes that are impacting IT organizations and causing a fundamental shift in how IT functions and, in particular, the role of the network engineer. Download this white paper for a self-assessment template and learn where your organization stands relative to the transition from the traditional approach to network management to the emerging approach that meets today’s business demands.

Optimising bandwidth: why size doesn’t always matter

As use of bandwidth hungry applications such as VoIP and video grows exponentially, capacity planning is becoming more important than ever before. We’ve identified five key areas network managers should focus on to tackle this challenge.

Reduce the risk of network and application performance issues

Reduce the risk of network and application performance issues. Your how-to guide to optimizing network performance and minimizing downtime.

Why do we tolerate the unnecessary cost of network & application problems?

Striving for optimal performance doesn’t seem to make financial sense. But if they took a deeper dive and looked at costs from a variety of perspectives, they might find that they are sacrificing productivity to save a few dollars on tools.

Why Network Engineering Needs To Change

This paper will examine how the mandates to align IT with the business, become increasingly agile and continually cut cost are driving fundamental change in the way that IT organizations need to function.

3 Steps For Managing RF Interference Challenges

A common cause of Wi-Fi performance issues is interference. But how to identify and resolve interference problems requires knowledge and a good set of tools. In this paper, using NETSCOUT solutions to illustrate, we give you 3 steps for identifying the source of Wi-Fi issues.

Key Issues For BYOD Support

This paper provides useful information and tips to help avoid or quickly pinpoint issues.

Research whitepaper Unified Communications

A majority of organisations say they are using unified communications and collaboration (UC&C) tools. However, this exclusive Computing survey and whitepaper finds that real-world uptake is patchy and many enterprises just aren’t reaping the benefits. The reason is that not enough organisations are properly managing these resources, their performance isn’t being monitored, and the network may not be up to the challenge of all that new – and more complex – data. So what are the solutions?

Top 5 Wi-Fi Problems solved using NETSCOUT solutions

In this paper, we share the symptoms of 5 common wi-fi problems that affect performance and illustrate some simple solutions using NETSCOUT solutions.

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ROI - Financial OptiView® XG

ROI - Government OptiView® XG

ROI – Manufacturing OptiView® XG

ROI – Retail OptiView® XG

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RNDC Case Study

Republic National Distributing Company is Buzzing About TruView™ and OptiView® XG


As the second largest alcohol distributor in the United States, RNDC’s network stretches across 23 states and comprises three data centers, 40 warehouses and 20 sales offices. Smooth internal communications, operations, and logistics across all locations are critical to the daily success of the organization. However, with a broadly distributed network running 30 to 40 primary applications, RNDC’s network was prone to network traffic issues across all sites, including the main data center. In order to effectively identify and solve these issues, the network team lacked the visibility and in-depth information needed to troubleshoot accurately and efficiently.


Since deploying TruView™, the RNDC network team has used its advanced monitoring and reporting features to become more responsive to tough issues and resolve them with speed. The solution provides them as much as a 97 percent reduction in time and expense for handling routine problems. RNDC is now capable of identifying the root cause of network issues and delays through 24-hour application performance and network monitoring with TruView™. The team is excited about plans to expand its current TruView™ deployment to encompass broader areas of the company.

Titelive Case Study

Titelive uses TruView™ to Ensure Software and Web Service Availability for Optimized Bookstore Operations


Titelive is the largest software and web services provider for European bookstores and other media providers. The company is an end-to-end web service provider, hosting websites and e-commerce platforms for many of its more than 508 bookstore customers. This is an incredible responsibility, placing a heavy burden on its network technology and support personnel. Recurring issues started to cause problems, ranging from connections to service quality to server loads. The company needed to rethink its network monitoring and troubleshooting approach when its infrastructure surpassed 120 servers across two data centers.


Titelive turned to NETSCOUT and the unique combination of its TruView™ and OptiView® XG Network Analysis Tablets to track specific issues quickly and with certainty. If a client website is running slow, the Titelive IT team can use TruView™ to analyze network and application performance to pinpoint the root cause before it impacts client sales or user experiences. The OptiView® XG adds a layer of mobile troubleshooting that Titelive has found indispensable, especially when the team needs to troubleshoot on each end of the firewall.

Saudi German Hospital Case Study

Saudi German Hospital-Dubai Remains the Most Advanced Hospital Network in the Middle East with the OptiView® XG


The Saudi German Hospital-Dubai is widely considered the most state-of-the-art hospital in the Middle East. An advanced IT network and hundreds of applications enable an all-digital patient health record management system. The network features 3,500 nodes with virtualized server and end-user client architectures. This advanced network and all-digital environment benefits doctors and patients, but also increases the expectations of the hospital’s IT team. There is no room for error. Doctors must have immediate access to critical records and applications to make the right patient diagnosis and treatment decisions. With life-and-death consequences at stake, the network and applications must perform 24/7 with no downtime and absolutely no exceptions. With each disparate system operating in a silo and requiring different monitoring and management tools, the entire system was unnecessarily complex and time-consuming to administer.


The OptiView® XG eliminates the need for each hospital system and application to have a separate management and reporting tool. The device provides complete network visibility across the hospital’s virtualized architecture, helping the IT team see where problems and performance issues arise so they can be addressed quickly before hospital operations and patient care are adversely affected. If a remote problem does arise, the OptiView® XG can be taken to that physical location for on-the-spot analysis and troubleshooting.

DeKalb County Schools Case Study

DeKalb County School District Sees Clearly with TruView™ and OptiView® XG


The DeKalb County School District’s infrastructure includes more than 1,700 switches and routers, three core network sites on a 10Gb fiber ring and 16 head-end locations. The entire system consists of more than 140 locations, including schools and centers that serve 14,000 employees and 100,000 students. The network also supports thousands of personal Wi-Fi enabled devices each day. With a wide range of users and technical abilities, the team needed to be able to quickly identify, isolate and solve network and application performance issues before they impacted the district.


DeKalb County Schools found a winning combination for network and application performance monitoring with TruView™ and the OptiView® XG Network Analysis Tablet from NETSCOUT. The addition of TruView™ allowed the district’s network team to establish a performance baseline for comparing abnormal traffic, which helps them address network and application issues proactively and resolve performance anomalies before students or staff are affected. Once the team identifies a problem, the OptiView® XG gives team members a portable solution to isolate root cause and fix the problem in the field.

Valdosta State University Case Study

Valdosta State University Ensures Application Performance for Students and Faculty with TruView™ and OptiView® XG


Valdosta State University has approximately 12,000 students, as well as 1,200 faculty and staff spread across more than 80 buildings on two primary campuses. The university operates an expansive network and data center that delivers key applications for employees and students, such as VoIP, video, and a business intelligence tool the university uses to run modeling algorithms that predict student success. When problems such as unresponsive or slow applications emerge, end users, staff and other IT teams flood the application team with requests to fix the issue, setting in motion a long, tedious troubleshooting process. Determining whether the network or application is the source of the problem often requires the use of complex testing tools. To streamline this process and eliminate finger pointing, the Valdosta IT team realized it needed a solution that could help it proactively collect and correlate key network and application data, support real-time application monitoring, and expedite root-cause troubleshooting.


After implementing the NETSCOUT OptiView® XG Network Analysis Tablet for inline packet capture and network performance testing, Valdosta State University evaluated and deployed TruView™ as well. TruView™ enables IT teams to proactively monitor key applications and delivers centralized access to both real-time and historical transactional data when troubleshooting or isolating a possible issue.

The Everett Clinic Success Story

A Quick Q&A with Donald Lester, Network and Telecom Manager

What Networking Challenges Were You Facing?

Any data center or network performance issue can directly impact patient care and we are always striving to eliminate or reduce these issues.

What Led You To Look For A New Solution?

The OptiView® XG provides hop-to-hop diagnostics in the data center and integrates seamlessly into TruView™.

Healthcare IT Success Story

A Q&A with Roger Estelle, Network Manager at Hawaii Health Systems


At Hawaii Health Systems we offer medical services at 13 locations spread throughout the Hawaiian Islands. To better meet the needs of our patients and new healthcare regulations, we transitioned to a new electronic health records (EHR) system. This system now connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey.

Because of the importance of this system to the providers, and the fact that it relies on a high performance network, we can’t afford to have problems linger. We needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help us isolate root cause fast.


Before getting the OptiView® XG, we use to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then we had nothing to verify coverage or end-to-end connectivity. For the WAN, we actually had to go to individual switches to look at ports and see if we could isolate errors that way.

In other words, it was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term “truck roll” takes on an entirely new meaning. Given that we had already deployed a new records system and upgraded the network, we knew we needed to upgrade our tools as well.

Everett Clinic Case Study

The Everett Clinic Relies on TruView™ to Ensure Efficient Healthcare Operations and Quality Patient Care


With eight locations and 25 buildings spread throughout the state of Washington, The Everett Clinic’s mission is to provide the best-coordinated patient care – from the trusted family doctor to the skilled surgeon. To do this across multiple communities, the clinic relies on a variety of critical network applications, including the Epic healthcare software suite that helps The Everett Clinic manage clinical (health care records) and revenue information. The performance of these applications is of great importance, and doctors must be able to access the information they need, when they need it; making sure patients get the level of care they’ve come to expect from the clinic. When a problem does arise, the IT team must be able to quickly identify the source of the problem and fix it before it affects the quality of care or health outcomes.


The Everett Clinic selected TruView™ to gain instant and complete visibility into application performance for Epic and other critical applications. To visualize performance data, the clinic installed large-screen monitors throughout the clinic to give managers a better real-time view of all patient care applications at a quick glance. If a problem does emerge, TruView™ instantly notifies the IT team and helps isolate the source of the problem – either the network or specific application – so they can quickly fix it before it affects doctors, patients or staff. The detailed information provided by TruView™ enables the application team to quickly share network or application performance information with other IT teams (such as architecture, desktop, or business intelligence) when solving problems, working on projects or upgrading systems. If further testing is needed, the IT team uses the OptiView® XG to perform in-depth, end-to-end site performance testing to augment the testing already done with TruView™.

Bio-Reference Case Study

Bio-Reference Gets Past the Blame Game and Safeguards 35,000 Daily Medical Samples with TruView™ and OptiView® XG


Bio-Reference Laboratories, Inc. provides clinical testing and laboratory services for physician offices with a focus on esoteric testing, molecular diagnostics, anatomical pathology, women’s health, and correctional health care. The company processes more than 35,000 medical specimens each night. To do this effectively, the company relies on a high-performance network that supports various hardware and software applications used in the laboratory sciences. A network delay of just five seconds can have a big impact on processing critical medical tests. And, any network issues or outages can cause serious concerns with test validity, compromising limited medical samples and short turnaround times for immediate diagnosis. Quickly identifying whether a network or application problem exists, and where it exists, is therefore vital to ensuring operational efficiency and testing accuracy at Bio-Reference.


Bio-Reference deployed TruView™ from NETSCOUT and immediately saw a dramatic reduction in the amount of time required to identify network or application performance problems. By delivering real-time visibility into the network, staff can quickly respond to trouble tickets and resolve lingering issues. No more finger pointing, just quick problem isolation so teams can mobilize to solve the problem. And, with the addition of OptiView® XG Network Analysis Tablet, IT’s network management capabilities are extended into wireless and remote access networks, presenting an ROI greater than the company expected and delivering true end-to-end network and application performance monitoring.

Miami-Dade Library Case Study

The Miami Dade Public Library System Takes Charge of its Network with TruView™ and OptiView® XG


The Miami–Dade Public Library System (MDPLS) consists of 49 branch locations and two bookmobiles, along with more than 3.8 million books and 150 databases. The library also provides access to more than 2,000 public computers along with free Internet and Wi–Fi access for all. The network and its more than 3,000 user devices are a big draw for library visitors. Library–owned systems, however, are just the beginning. The network also supports as many as 2,000 Bring–Your–Own–Device (BYOD) devices at a time. With a wide range of users and technical abilities, the team needed to be able to troubleshoot from the user perspective to identify and solve issues.


MDPLS found a solution with the TruView™ from NETSCOUT, teamed with two OptiView® XG Network Analysis Tablets. TruView™ detects performance anomalies by creating a baseline to compare abnormal traffic patterns against. This helps MDPLS take proactive measures instead of simply reacting to issues. In most cases, MDPLS can resolve issues before they cause noticeable performance impacts for the library's more than 500 staff and millions of annual visitors. When problems do occur, the MDPLS team has the information needed to quickly isolate and solve the problem.

Mitel - Case Study

Mitel Leverages the OptiView® XG Network Analysis Tablet to Pinpoint the Root Cause of Network Issues with Certainty


Mitel® is a business communications provider with solutions that allow its 60 million customers to connect anywhere, anytime, and on any device through cloud communications, business phones and collaboration software, as well as contact centers. Mitel solutions offer enterprise mobility, unified communications and messaging, and conferencing. Managing multiple communication applications and platforms requires advanced network monitoring and orchestration to ensure optimal network performance. Mitel needed a solid and reliable network testing solution that could provide accurate details in a quick and easy–to–understand format.


Mitel deployed multiple NETSCOUT OptiView® XG Network Analysis Tablets into the field to help conduct end–to–end network testing with a dedicated, compact, and easy–to–use solution. With each OptiView® XG tablet pre–configured, Mitel simply ships a unit to any customer site to conduct pre–deployment checks, testing, ongoing monitoring and troubleshooting of VoIP and communication services. The engineer only needs to take it out of the box, turn it on, connect, and start running the tests to quickly identify potential issues on the network. End–to–end testing takes less than 15 minutes, cutting support costs while identifying and documenting the real source of root cause issues.

Borsa Istanbul’s IT network Case Study

NETSCOUT's OptiView® XG pays dividends for Borsa Istanbul’s IT network


Borsa Istanbul A.S. was established at the end of 2012 to bring together the three existing financial exchanges in Istanbul. This required major changes in IT infrastructure and a significant investment in both the network and software. Serving 150-220 brokerage houses, and with up to 1,200 people connecting to its LAN every day, Borsa Istanbul needed a way to ensure its IT systems were handling the increased traffic and network speeds and to quickly identify and fix any problems as they arose.


Borsa Istanbul uses NETSCOUT’s OptiView® XG Network Analysis Tablet on a daily basis to monitor the performance of its network and troubleshoot problems immediately as they arise. The mobile device allows Borsa’s IT professionals to examine problems at their source and measure whether the network is running at the required speed. In addition to enabling the IT team to listen to all the network traffic, the OptiView® XG provides intelligent analysis that helps them see beyond the immediate issue to identify the root cause of the problems and implement an effective solution.

Cimarex Case Study

National Oil and Gas Exploration and Production Company Uses NETSCOUT’s TruView™ and OptiView® XG to Manage Nationwide Network Needs


Cimarex is a large oil and gas exploration and production company based in Denver, Colorado, with over 1000 employees located across the United States, from Tulsa, Oklahoma to Midland, Texas. With a team of just three engineers, network needs spanning the country, and an average of 600-700 people on the network at any given time, identifying and evaluating delays while providing a quick response time was a key issue for the engineering team. Cimarex needed a solution that could provide visibility into each network center and quickly identify and segregate network issues from application problems, without requiring a vast amount of engineer maintenance.


NETSCOUT TruView™ and OptiView® XG solutions allowed Cimarex to address their responsiveness issues and monitor each network individually, while highlighting any variances in performance. Issues that used to take days to resolve, or were left by the wayside, are now remedied quickly, allowing the engineering team to focus on more productive projects.

Lowndes County Case Study

Optiview XG Network Analysis Tablet Gives Lowndes County, GA the Power to Quickly Diagnose, Repair and Even Design Networks


Lowndes County, Georgia has an IT staff of 7 to support 700 users across multiple agencies (including emergency services) on a mixed wired and wireless network running a number of specialized and industry-specific applications. When problems arise, the team struggles to quickly and proactively remediate network or applications issues before they impact end users. Furthermore, when problems involve third-party vendors, the team must constantly prove the network is not at fault. Using a variety of cumbersome tools, this process can be time consuming and difficult to prove the findings.


The county selected NETSCOUT’s OptiView® XG Network Analysis Tablet to provide network, application and wireless monitoring and troubleshooting. The tablet dramatically shortens the time Lowndes County’s IT staff needs to identify, diagnose and remediate problems, often finding and resolving issues before they are apparent to end users. In addition, the OptiView® XG allows the IT department to better leverage its staff by effectively “up-leveling” the capabilities of its junior technicians to handle issues that would previously require a more experienced technician. By enabling the team to generate detailed reports of network activity at the node or device level, the tablet has also made it easier to rule out network or hardware problems when opening trouble tickets with third-party application vendors.

High Point City Case Study

OptiView® XG Network Analysis Tablet Keeps Systems Running to Save Time and Money for City of High Point


The City of High Point, North Carolina, has a broad range of critical IT infrastructure it has to keep up and running at all times, including 24 x 7 emergency services. It also has the typical network challenges facing IT departments today: IPv6 and VoIP rollouts, Wi-Fi upgrades, database migrations, VMware deployments and more. And of course, perennially tight budgets. All of which meant the city’s IT team needed an integrated tool that would allow them to remain nimble, quickly address problems, eliminate travel and guesswork, build a case for system upgrades or changes, and more.


The city selected NETSCOUT’s OptiView® XG Network Analysis Tablet, and in the process cut their troubleshooting time by more than 75 percent. The IT team can monitor existing systems, graphically show the need for changes or upgrades, gain insight on potential problems prior to new deployments, test and manage rollouts as they occur, and quickly identify and solve any issues. In short order, it has become the go-to starting point for any IT issues facing the city, ensuring that time is never wasted.

Carrollton Case Study

NETSCOUT’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues


Carrollton City Schools had routine network and application issues across its sites, yet lacked the appropriate tools to truly understand and fix the problems. What monitoring software it did have would alert the IT team of trouble, but not identify the specific problem or recommend solutions. As a result, the IT team often spent weeks or months chasing down and solving network and application issues. Complicating matters, the district was in the process of creating a BYOD environment, and the inability to pinpoint issues threatened to lose support from administrators and staff for the new capability.


The district IT department selected the NETSCOUT OptiView® XG to provide the deep insight and analysis needed to quickly identify and solve its network and application performance challenges. The dedicated network analysis tablet not only provides both a complete system overview and detailed information on particular issues, but recommends the changes and solutions necessary to improve performance. In fact the IT group is now eliminating its other monitoring tools, because the OptiView® XG does everything they can do, and more.

Pruitt Communications Case Study for XG

Pruitt Communications Uses NETSCOUT’s OptiView® XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers


Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare and government organizations throughout the United States. Key to the process is conducting network assessments to validate the readiness of infrastructure prior to deploying a new system. With the inability to cost-effectively conduct performance testing, Pruitt outsourced these assessments to a specialist, resulting in a loss of service revenue. In addition, following the assessment phase, the company is required to troubleshoot any problems that are uncovered, and once deployed, validate the performance and deliver troubleshooting support services. To accomplish all of this Pruitt used a variety of complex tools that required manual correlations of data, costing the team valuable time and resources.


After seeing NETSCOUT's OptiView® XG Network Analysis Tablet in action with a partner, the team at Pruitt Communications knew it was the solution they needed. It allows them to bring network assessments in-house and conduct network performance testing to generate and measure traffic flows across the client and service provider networks, validating the support of a VoIP rollout. The OptiView® XG also gives the team automated network and application analysis, so as problems emerge they can instantly isolate and remediate an issue. Finally, once deployed the team can quickly provide ongoing troubleshooting and support via remote access capabilities with the tablet.

Bosch Group Case Study

Bosch Group Automates Network and Application Analysis by Standardizing on NETSCOUT’s OptiView® XG Network Analysis Tablet


The Bosch Group has 40 locations throughout its Southwest region in Germany. The sites are networked and supported by seven managers from two different locations. Unfortunately, like many IT teams, managers are overburdened and armed with a variety of complex tools that make the network troubleshooting process cumbersome and tedious. To streamline the work, increase collaboration and speed problem resolution, the company needed a new, single integrated solution for network and application analysis.


The Bosch Group standardized worldwide on NETSCOUT's OptiView® XG Network Analysis Tablet, and has already reduced troubleshooting time by at least two-thirds. In addition, they can now constantly monitor all networks and applications remotely, and collaborate with other managers around the world using the tablet. Finally, when new site acquisitions occur, the team used to spend close to a week trying to inventory the new network. Now, with the OptiView® XG, a manager can head into the field with the tablet and do a complete inventory in one day.

Leicester College Case Study

Leicester College Streamlines Network Troubleshooting, Analysis and Planning with NETSCOUT’s OptiView® XG


Leicester College is one of the largest colleges in the United Kingdom, comprised of three main campuses and a large number of outreach centers. As the college continues to grow, its network must scale to meet the needs of its staff and learners. However, this growth requires planning and ongoing maintenance from the IT department. To streamline this process, the college needs new tools that help automate the analysis and troubleshooting of networks and applications.


Leicester College selected NETSCOUT’s OptiView® XG for its extensive range of analysis and troubleshooting capabilities, its portability and support for 10 Gbps, and its integrated wireless LAN (WLAN) capabilities.

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NETSCOUT was the winner of Network World Asia's Information Management Awards in 2016 for Application Performance Monitoring and Management.

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