Link-Live Cloud Service | NETSCOUT

Link–Live Cloud Service

Link–Live allows test results from LinkSprinter, LinkRunner AT, LinkRunner G2, AirCheck G2, and OneTouch AT G2 hand-held network testers to be automatically uploaded providing users with a unified dashboard of both wired and wireless network connectivity results.


Test results are automatically sent to the highly encrypted and secure Link-Live results management database providing organizations with a newfound ability to quickly and easily document the network. This provides organizations with the ability to provide proof of performance and better manage jobs and staff efficiency.

Key Benefits:

  • Reduces results management overhead across technicians, locations, and media type (copper/fiber/wireless)
  • Broadens collaboration perspective and capability
  • Simplifies reporting across varying media types
  • Facilitates documentation of connection path from jack to switch slot/port/VLAN
  • Provides a baseline of network connectivity that can be used for future MACs and troubleshooting through search filters and job folders
  • Direct remote control of OneTouch
  • Attach photos to each result
    • Asset tags
    • Serial numbers of installed devices
    • Proof of network connected device install
Real World: Through the use of hand-held testers and Link-Live, Memorial Hermann Health systems (200 hospitals and clinics / 70+ field techs) experienced an 80% reduction in escalations and improved collaboration between front-line and network engineering.

How Does it Work

At the completion of each test, results are automatically uploaded to the Link-Live Cloud Service. In addition to results being sent to Link-Live at the completion of each test, they can also be e-mailed. E-mail provides a quick and easy way to collaborate with others who don't have access to your organizations' Link-Live account.

Some NETSCOUT handheld testers allow you to create folders, add comments, and even snap a photo directly from the tester to associate to the test results as it uploads to Link-Live. For handheld testers that don't support this capability, e-mail allows the user to reply with additional information about the test such as wall jack location or even a photo of things like the wall jack or maybe the serial number of the device installed. Whichever method you choose, that information is then automatically appended to the test results in Link-Live creating a very in-depth understanding as to the performance of each link and mapping endpoint images (wall jacks, devices, serial numbers) directly to your switch slot, port and VLAN. Photos are associated to each test result, as well as made available in the image library.

If you have a need to separate results or technicians into separate results dashboards within Link-Live, you have the ability to create organizations and assign users and test equipment to those organization. Organizations can have any number of users, testers, and test results in it.

Link-Live also provides the ability to create professional .pdf or .csv based reports for any folder of results. With Link-Live you can add a logo to your cover page and get a graphical summary report of both your wired and wireless results. It will also include any photos you associated to the selected test. This provides a great way to provide proof of install and network connectivity detail.

For users of LinkRunner G2, you can view all free downloadable apps or request an app.

Quick Look

To learn more about the products that use Link-Live Cloud Dashboard visit the product pages.

LinkRunner G2 | LinkSprinter | LinkRunner AT | AirCheck G2 | OneTouch AT