Healthcare IT Success Story | NETSCOUT

Healthcare IT Success Story


Healthcare IT

Success Story:


A Q&A with Roger Estelle, Network

Manager at Hawaii Health Systems


Hawaii Health Systems

Not-for-profit hospital system
13 locations across 5 islands
4500 employees


What Networking Challenges Were You Facing?

At Hawaii Health Systems we offer medical services at 13 locations spread throughout the Hawaiian Islands. To better meet the needs of our patients and new healthcare regulations, we transitioned to a new electronic health records (EHR) system. This system now connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey.

Because of the importance of this system to the providers, and the fact that it relies on a high performance network, we can’t afford to have problems linger. We needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help us isolate root cause fast.

How Did You Address These Challenges? What Led You To Look For A New Solution?

Before getting the OptiView XG®, we use to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then we had nothing to verify coverage or end-to-end connectivity. For the WAN, we actually had to go to individual switches to look at ports and see if we could isolate errors that way.

In other words, it was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term “truck roll” takes on an entirely new meaning. Given that we had already deployed a new records system and upgraded the network, we knew we needed to upgrade our tools as well.

“The OptiView XG® has amazing troubleshooting firepower. It’s many solutions in one, and enables us to find and isolate wired and wireless network performance problems in minutes.” - Roger Estelle

Why OptiView XG?

We looked at other solutions, but none of them combined wired and wireless troubleshooting into a mobile solution, and none of them had the level of functionality and flexibility of an OptiView XG.

It’s our go-to solution, whether we’re troubleshooting our wireless networks, or whether it’s sitting on the WAN sniffing packets. In either case, it collects all the data we need and presents that information in an intuitive, easy-to-use interface. There’s a ton of functionality in this product.

What are some results you’ve experienced with the OptiView XG?

First and foremost, the main benefit and result is that I have an incredible amount of functionality in a single device that allows my team to troubleshoot all the wired and wireless network performance problems – that’s huge.