GOLD AND MASTERCARE PRODUCT SUPPORT
NETSCOUT Gold and MasterCare Support are our comprehensive support and maintenance programs that offers expanded coverage for NETSCOUT'S products and accessories. These programs are designed to make sure your products are always up to date, and providing you with a premium level of support to minimize business downtime and ensuring the highest return on your investment. Gold Support and MasterCare Support can save you thousands over the life of your product*.
Benefits of Gold and MasterCare Support
Make sure your product is always up to date with the latest software. Your My Account, My AirMagnet or My NetScout portal will provide you access to the latest product enhancements, improving efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products. Software upgrades may be released multiple times throughout the year, and these free upgrades are only available to Gold and MasterCare members.
Priority Technical Support**
Gold and MasterCare customers are given priority access to our world-class technical assistance center (TAC) via members-only phone numbers. Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions.
Priority, Free Repair Service & Loaner Units***
If your unit or original accessories become defective and need repair, you are covered under the Gold and MasterCare Support programs. Plus, loaner units are available next day, for you to use free-of-charge on many products, so your downtime is minimized while your unit is in for repair. Even your shipping costs are covered.
Advanced Replacement Hardware Units (MasterCare only)***
Reduce your system downtime should your MasterCare covered system hardware become defective with our advanced replacement process. A replacement unit will be shipped as quickly as reasonably possible, and only upon receipt will you return the defective hardware. Again, shipping costs are covered.
As a Gold or MasterCare member, you have access to our growing library of specialized online training materials including “AirMagnet Certified Professional” web-based training for many AirMagnet products and virtual training for OneTouch and OptiView XG products.
Members Only Promotions and Programs
Only by being a Gold or MasterCare member will you have exclusive access to special promotional programs. Programs could include product discounts, access to reconditioned equipment at special prices and other incredible values.
The following products are covered under Gold and MasterCare Support:
AirMagnet Spectrum XT
AirMagnet WiFi Analyzer
Network Time Machine
*Your savings depends on the Gold Support or MasterCare Support features you take advantage of.
**Refer to Gold Support or MasterCare Support terms and conditions for TAC staffed hours.
***Refer to Gold Support or MasterCare Support terms and conditions for details regarding repairs, applicable accessories, advance replacement and loaner units as this may not be available in all countries.