Credit Union TruView Case Study
Large Regional Credit Union uses NETSCOUT’ TruView to Identify Root Cause on Network and Application Issues within 30 Seconds
With more than 20 branches serving close to 100,000 members in the southern U.S., a large regional credit union must keep its network and mission critical applications performing at the highest levels to ensure fast and accurate transaction processing. Yet the credit union’s small IT team lacked the tools necessary to accurately determine whether problems were caused by network or application issues, and struggled to identify the specific root cause. In fact, guesswork and trial and error often could take days to narrow down the problem. The organization needed a solution that would accurately monitor network and application performance to both streamline its IT systems and ensure problems were fixed before they impacted members.
The credit union turned to NETSCOUT’ TruView to improve network and application performance management. As a result, the company has not only been able to quickly pinpoint problems – often within 30 seconds – but has been able to proactively assess and strategically upgrade various portions of its IT infrastructure to forestall future issues network wide.