Case Study: County Tipperary TruView | NETSCOUT

County Tipperary TruView Case Study

NETSCOUT’ TruView Helps Ensure Network and Application Performance Across County Tipperary in Ireland

County Tipperary is one of 32 historical counties in Ireland and home to more than 158,000 residents. Until recently, the county had been administered by two separate authorities: the North Tipperary County Council and South Tipperary County Council. A 2012 government decision to merge the two councils has resulted in the need to create a single, unified IT infrastructure for the county’s services and public-facing websites. When completed in June 2014, the network will include a mix of internal applications, public-facing websites and portals for services such as housing, water, roads, environment, planning and other key local government functions. The county’s IT staff needs visibility into the performance of the network and applications across the entire county to quickly identify and resolve the source of problems.

The €1.8 million IT consolidation project includes the creation of a primary data center and disaster recovery site in the town of Nenagh connecting to 57 remote county offices and sites over a variety of connections (point-to-point, VPN, private DSL, MPLS, etc.). While the network is still being built out, County Tipperary’s IT staff has used NETSCOUT TruView to identify potential issues that could have resulted in perceived performance problems for end users. TruView has already uncovered operational performance issues like balky Exchange servers, while helping to geographically isolate (and rule out) causes for issues like slow user log-ins. That has helped the Tipperary IT Infrastructure team, which is located in the northern part of the county, provide users in the south with the level of service they expect despite the distance separating them.

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