DOWNLOAD WHITE PAPER:
ARE NETWORK CONNECTIVITY PROBLEMS A THING OF THE PAST?
Did you know that 48% of all organizations average longer than half a day to close trouble tickets?
Why is this happening in light of so many IT advances designed to eliminate problems?
One explanation might be new technology advancements that makes things more complex like: unified communications, 802.11ac, more and more Power over Ethernet (PoE) devices, cloud computing or IPv6. Another thing to consider is the available toolset, skill level of users and the high volume of escalations.
In this white paper we will discuss strategies that your organization should consider when looking for ways to help the on-site network technician become more capable of identifying and resolving problems on their own. When an escalation does occur, nonetheless, make sure it’s done with actionable visibility such that network engineering knows where to begin problem triage, which may include taking over troubleshooting at the remote location via remote control.