Unified Communications

Simplify your UC performance management with real-time visibility into end-to-end service performance for voice and video.

Unified Communications (UC) is all about improving collaboration and boosting business productivity. The successful adoption of UC services, such as VoIP, Video Conferencing, Telepresence, and Desktop Video, assumes that service qualify will be sufficient for users to interact effectively and consistently.

Assuring the quality of UC service is not an easy task. UC services are complex and require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization. The reality is that many UC deployments fail to achieve the internal traction desired to due to poor user experiences. Underperforming Unified Communications (UC) deployments lead to erosion in savings and productivity due to increased management costs and dissatisfied users.

CenturyLink Performance Manager simplifies UC performance management. We provide real-time visibility into end-to-end service performance for voice and video sessions that enables powerful analysis and troubleshooting for both proactive and reactive service management tasks.

  • Deliver consistent and reliable service levels for Voice and Video UC services to protect the user experience.
  • Transform service management from reactive to proactive to predict and prevent emerging service performance issues before users are affected.
  • Quickly triage and identify underlying root causes of UC service performance problems in both the network and UC service applications.
  • Simplify managing complex multi-location, multi-vendor UC environments to optimize and accelerate new UC applications rollouts.

CenturyLink Performance Manager enables the implementation of a unified strategy for managing and optimizing the delivery of UC services to assure service quality and deliver a consistent user experience. IT organizations can take advantage of a holistic approach to managing business data and UC services side-by-side and assure reliable, high performance levels for a broad range of real-time UC services.