Visual UpTime- for Enterprises and Managed Service Providers
Unified Network, VoIP, and Application Remote Site Monitoring
Focused on triage and mean time to identify
The UpTime remote probe (virtual or hardware) is managed with TruView spanning the entire delivery infrastructure for complex, multi-site, enterprise MPLS architectures. Visual UpTime can be used as a self -managed solution by private enterprises with a distributed network environment and multiple data centers; as well as a Managed Service, offered by many of the top global service providers, including AT&T, Verizon, Sprint, Level 3, and XO Communications. Managed Service providers host the TruView UpTime server in their cloud while managing, maintaining, and providing a collaborative view into the solution for the enterprise. Other managed options includes enterprise hosting within their private data center and the service provider managing the system.
Remote site monitoring with UpTime Analysis Service Element (ASEs) are a multi-faceted, economical solution capable of triaging network, application, and VoIP problems in real time. Maximizing your network performance while rolling out new mission critical applications can be viewed in real time (within 5 second) and historically for capacity planning and “right-sizing” your network while planning on growth. The UpTime appliances are continuously monitoring your network in real time from Layer 1 through Layer 7 while providing site to site Service Level Agreements (SLA) and on demand, deep, packet capture as needed. The ASE provides a clear demarcation point at remote locations to identify whether the problem is with the local exchange carrier (LEC), the remote LEC, the Service Provider, bursting bandwidth, top talkers, the application, mis-classified Class of Service (CoS), VoIP, or an application problem.
The Analysis Service Element (ASE) is available in VmWare version allowing for real time traffic visibility within a virtual environment. The vASE located in a data center can provide SLA measurements to a remote hardware appliance, packet capture, application analysis and VLAN/CoS visibility for actual visibility of the network traffic in a virtual environment.
Four categories of Pro-active, real time events are available:
- Administration traps that support the system.
- Up/Down network events that support the network.
- Customizable performance threshold events
- Enterprise wide application alarms
The TruView console acts as the central console allowing hundreds of users access to their needed data. No seat based licensing is required. The TruView server supports 1000s of remote hardware or virtual remote monitoring devices. The system is multi-tenant and supports 100s of customers under a single server. The system is easy to use and administer.
Exporting NetFlow records is supported to third party collectors, providing a two for one data source from the probe.
100% availability of the local loop as provided by LMIsolate.- ASEs provide keep alive messages when the Customer Provided Router is hard down. This unique feature keeps the circuit alive (not a hard cut) and provides a real time SNMP trap stating the router is the issue.
BGP command line visibility and validation
Back door Telnet Proxy to CPE Router
Management traffic can be Inband and/or via LAN Traffic Management (out of band)- as long as the TruView has an IP route between the Probe and the server.
3rd party integration by forwarding traps to service desks in plain English and launching back into the tool at the site and time the event occurred.
TruView supports single log-invia LDAP and RADIUS.
Models & Accessories
|Virtual Probe SKU||
An exact replicate of the hardware ASE software features is available for a VmWare Host or on a single VM instance within a VM Host.
Advanced MPLS with applications integrity Part Number 2668440 Includes the following license modules: (Service Summary, Network Troubleshooting, Back-in-time, Traffic Capture, Class of Service, AppFlows, AppSummary, SLAs) See Photo
|Ethernet Analyses Service Elements (ASE) probe|
Select 10/100 Ethernet In-Line ASE – IP Transport (Model 807-0122) See Photo
4 Port Monitor GIGE RJ45 Appliance based Ethernet (Model 807-0400) See Photo
4 Port Monitor GIGE SFP Appliance based Ethernet ASE (Model 807-0410) See Photo
Multi-mode 850 nm single inline 1gbs appliance based ethernet ASE (Model 807-0411-MM) See Photo
Single-mode 1310 nm single inline 1 gbs appliance based ethernet ASE (Model 807-411-SM) See Photo
10g ethernet ASE appliance- monitor only (Model 807-0440) See Photo
|TDM Analyses Service Elements (ASE) probe|
Select T1 CSU/DSU ASE with DSX port (Model 807-0109) See Photo
Select T1 CSU/DSU ASE with mgmt dial access and DSX port (Model 807-0112) See Photo
Select T1/E1 G703 inline probe (Model 807-0113) See Photo
Select 4XT1/E1 ASE (Model 807-0115) See Photo
Select DS3-E3 inline probe ASE (Model 807-0204) See Photo
DS3/E3 ATM in-line probe ASE (Model 807-0205) See Photo
Select DS3 ATM in-line probe ASE (Model 807-0205) See Photo
Single-mode 1310 nm single inline OC3/12 applicance based POS ASE (Model 807-0420-SM) See Photo
|Visual software modules|
Advanced MPLS package (Includes Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service) See Photo
Advanced MPLS with applications integrity (Includes Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary) See Photo
Advanced MPLS with VOIP integrity (Includes Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary, VoIP) See Photo
|Installation and pre-configuration services|
19” Rack Mount kit 1U (holds 2 ASEs) Part Number 2663862
On-site ase installation (us only) Part Number 2664624 Visual Network Systems will receive and hold the inventory, pick, stage, pre-configure, test, re-box, and ship the ASE. Pre-configured ASEs arrive boxed and labeled, offering a 'plug and play' installation. To arrange for pre-configuration services please contact VTAC at 1-800-708-4784 or [email protected]
On-site ase installation (US only) Part Number 2664636 A field engineer is dispatched to each domestic site and will configure and physically install each ASE to full operational status. This is a turnkey service that includes two hours of on-site ASE installation services. Installations that take longer than two hours will incur additional hourly on-site support charges. Travel charges are included. Lead-time for scheduling from receipt of PO: 5 business-days (in US) 10 business days (outside US). To schedule installation services please contact VTAC at 1-800-708-4784 or [email protected]
|Hardware Probe Specifications|
|SKU||Model #||Description||Speed||Concurrent VoIP Calls||Site to Site SLA IP Circuits||Interface||Mgmt Interface||Frames in Capture Buffer|
|ETHERNET||01900||807-0122||SELECT 10/100 ETHERNET IN-LINE ASE - IP TRANSPORT||100 Mbps Total||100||155||10/100 Base -T interface||10/100 Base -T interface, IP Address||16,000|
|02167||807-0400||4 PORT MONITOR 100/1000 RJ45 APPLIANCE BASED ETHERNET ASE||1000 Mbps Total - 1.2 Million Packets Per Second||4,000||4,096 with SLA over LAN supported||4 RJ-45 2meter Ethernet patch cables||100/1000 Base-T||100,000|
|02168||807-0410||4 PORT MONITOR 1 GBPS SFP APPLIANCE BASED ETHERNET ASE||1000 Mbps Total - 1.2 Million Packets Per Second||4,000||4,096 with SLA over LAN supported||4 RJ-45 2meter Ethernet patch cables|
4 MM 3 meter LC-LC fiber Ethernet patch cables
4 SM 3 meter LC-LC fiber Ethernet patch cables
4 RJ-45 SFPs
4 MM Fiber SFPs
4 SM Fiber SFPs
|02240||807-0411-MM||MULTI-MODE 850 NM SGL INLINE 1GBS APPL. BASED ETHERNET ASE(MODEL 807-0411-MM)||1000 Mbps Total - 1.2 Million Packets Per Second||5000||4,096||850 NM Multi-Mode, LC Type||100/1000 Base-T||100,000|
|02241||807-0411-SM||SINGLE-MODE 1310 NM SGL INLINE 1GBS APPL.BASED ETHERNET ASE(MODEL807-0411-SM)||1000 Mbps Total - 1.2 Million Packets Per Second||5000||4,096||1310 NM Single-Mode, LC Type||100/1000 Base-T||100,000|
|02227||807-0440||10G ETHERNET ASE APPLIANCE- MONITOR ONLY (MODEL 0440)||10GIG ONLY- 1.2 Million Packets Per Second||6000||4,096 with SLA over LAN supported||10 GIG Only||1000 Base-T on GB1||100,000|
|TI||01802||807-0109||SELECT T1 CSU/DSU ASE WITH DSX PORT - IP TRANSPORT||1544 kbps||60||155||V.35 & T1/FT1; DSX-1 drop & insert port||Ethernet,|
|01805||807-0112||SELECT T1 CSU/DSU ASE WITH MGMT DIAL ACCESS AND DSX PORT - IP TRANSPORT||1544 kbps||60||155||V.35 & T1/FT1; DSX-1 drop & insert port, modem||Ethernet,|
|T1/E1 G.703||01808||807-0113||SELECT T1/E1 G703 INLINE PROBE - IP TRANSPORT||E1 Mode: 2.048M T1 Mode: 1.544M||60||155||E1: balanced 120 ohm (RJ-45) & unbalanced 75 ohm (BNC)|
T1: balanced 100 ohm (RJ-45)
|10/100 Ethernet / |
inband DLCI /
|4xT1||01965||807-0115||SELECT 4XT1/E1 ASE - IP TRANSPORT IMAGE W/ENCR||1.544 x 4 Mbps|
(or 6.176 Mbps)
|150||300||E1: balanced 120 ohm (RJ-45) & unbalanced 75 ohm (BNC)|
T1: balanced 100 ohm (RJ-45)
|10/100 Ethernet / |
inband DLCI /
|DS3/E3 FRAME||01969||807-0204||SELECT DS3-E3 IN-LINE PROBE ASE FOR IP TRANSPORT||45 Mbps (DS3) 35 Mbps (E3)||1000||2000||DS3/E3 BNC Interface||10/1001000 Base -T interface or inband ( DLCI / IP address )||16,384|
|DS3 ATM||02088||807-0205||SELECT DS3 ATM IN-LINE PROBE ASE, IP TRANSPORT||45 Mbps (DS3) 35 Mbps (E3)||1000||2000||DS3/E3 BNC Interface||10/1001000 Base -T interface or inband (ATM PVC / IP address )||16,384|
|OC3/12 POS ATM||02244||807-0420-SM||SINGLE-MODE 1310 NM SGL INLINE OC3/12 APPL.BASED POS ASE(MODEL807-0420-SM)||155 Mbps (OC3)|
622 Mbps (OC12) - 1.2 Million Packets Per Second
|5000||4,096||1310nm LC Type Internal SFP||100/1000 Base-T||16,384|
Professional Services Data Sheet
Professional Services Data Sheet
Truview Flow Datasheet
Model 807-0113 - Visual UpTime®T1/E1 Inline LinkSafe™Probe ASE
Model 807-0115 - Visual UpTime®4xT1/E1 Inline Probe LinkSafe™ ASE
Model 807-0204 - Visual UpTime® Select™DS3/E3 Inline Probe LinkSafe™ ASE
Model 807-0205 - Visual UpTime®DS3/E3 Inline Probe LinkSafe™ ASE
Model 807-0420 - OC-3c/OC-12c PoS Inline ASE
Model 807-0440 - 10 Gbps Dual Port Ethernet Monitor ASE
Model 807-120/122 - 10/100 Mbps Ethernet Inline ASE
Models: 807-0109 / 807-0110 / 807-0111 / 807-0112 - Visual UpTime®T1 CSU/DSU ASE
Models: 807-0400 / 807-0410 - 1000 Mbps 4 Port Ethernet Monitor ASE
Models: 807-0401 / 807-0411-MM / 807-0411-SM - 1000 Mbps EthernetInline ASE
TruView Central Visual UpTime® ASE User Guide
Visual TruView Central Visual UpTime™ PAC User Guide
Visual UpTime™ User Guide
MasterCare Software Maintenance (MasterCare support programs are available for both hardware and software components of the TruView architecture):
- Software upgrades – Your supported software component will never be out of date. As a program member, you will receive all software upgrades for your supported component – the only way to receive them – and keep TruView updated. First year MasterCare Support is required with purchase.
- Access to our Analysis Service Element (ASE) Image library – As a MasterCare Support member you will have full access to all available ASE Images to download them as needed.
- Unlimited access to our online Knowledge Base – You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts. These articles are unlocked online once you have registered your MasterCare Membership number and pin into your My Account page on enterprise.netscout.com.
- Member Only promotions – Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
- Access to live 24 x 7 technical support – MasterCare Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), access only available to MasterCare Members. Our global centers employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions to help you get the most out of Visual Performance Manager and resolve any issues you may encounter.
NETSCOUT is proud to offer worldwide, next business day replacement with a technician under the MasterCare Hardware Maintenance for the TruView ASEs and Branch probes.
Select Software Modules are also part of the TruView, TruView Distributed, and Visual Performance Manager Solution which allow you to access real time capabilities needed today and license additional functionality as your business network needs evolve with supporting VDI, VoIP, Video, Virtualization, BYOD, and Wireless infrastructure on the WAN MPLS network.
Available Free Software Modules: (included with each Hardware and Virtual Appliance)
NetFlow Export (Free): All hardware probes support exporting NetFlow v9 to a NetFlow collector.
Select Service Summary (Free): Health and Events - provides weighted priority, real time SNMP events including up/down, administration, and customizable thresholds viewed within the Visual Performance Manager, or fed to your third party event management tool for proper service desk ticketing allocation. Configurable events include physical layer, bandwidth, CoS, applications, SLAs and VOIP at each location.
Bundled Software Module Offerings:
Advanced MPLS Package: Used for monitoring the Network. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture & Class of Service
Advanced MPLS with Applications Integrity (virtual ASE): Use for troubleshooting and segmenting the Network and the Applications running on the network. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary. This software can run on a VmWare host or as a separate VM with the same visibility and communication as a hardware ASE probe.
Advanced MPLS with VoIP Integrity: Use for troubleshooting, monitoring, reporting, and segmenting the Network, the Applications, and the VOIP traffic. Includes Service Summary, Network Troubleshooting, Back-in-Time, Traffic Capture, Class of Service, AppFlows, AppSummary & VoIP
Building Block Software Modules:
Select Network Troubleshooting: Real-Time Network Monitoring - helps you troubleshoot network and application performance problems in real-time (1 second granularity) at each site, facilitating a more proactive approach to addressing network infrastructure-related issues while utilizing physical and port layer statistics on the last mile provided by your Local Exchange Carrier.
Select Back-in-Time: Historical two-week network troubleshooting and one year WAN Reporting - offers a complete network troubleshooting solution that provides insight into Layers 1-7 performance over a two-week period (and one year’s worth of reporting), arming you with the necessary intelligence to resolve pesky, intermittent problems that impact network and application performance.
Select Class-of-Service: Viewing the COS - lets you track and monitor the prioritization of individual applications and manage service level agreements for each traffic class, thereby optimizing CoS settings and validating router and service provider settings.
Select AppFlows - drills down to provide an end-to-end visibility into individual application flows – peer-to-peer, client-to-server and server-to-server – to help identify bandwidth hogs and unauthorized or unknown/rogue applications at the user level. Utilizing deep packet inspection for auto-discovery of applications, AppFlows will also provide server connect and track server response time measurements for identifying slow applications on the network, while auto-discovering servers at each location.
Select AppSummary - lets you automatically summarize the applications that are running on your network, allowing you to proactively track and identify any rogue or unauthorized applications before they impact the enterprise. Provides visibility into server connect and track server response time measurements with enhanced alarm functions for identifying the Worst Performing Server and Applications.
Select VoIP - provides real time detailed VoIP analysis on a per-site basis with automatic push-button pre-assessment, monitors and manages existing deployments, and measures VoIP metrics per individual call, including MOS.
Select Bandwidth Manager for Citrix Presentation Server - provides cost-effective visibility into Citrix application performance at local and remote sites.
Select Traffic Capture - provides a full-function protocol analyzer at every site, letting you troubleshoot issues at remote sites by performing a detailed protocol analysis quickly and securely across every site in your infrastructure.
Hardware ASE Probes
Analysis Service Elements (ASE's) are data collection and network performance monitoring hardware devices placed on a wide area network (WAN) or Local Area Network (LAN) as part of the TruView or TruView Distributed (formally Visual Performance Manager) system, which offers in-depth, real-time, and historical visibility into the performance of your applications infrastructure via network analysis.
In the system, data gathered by ASEs is stored in the Visual Performance Manager server and displayed and analyzed from the Web client. As a service level management tool, ASEs indicate when services are being met, provide warnings when services start to degrade, and send alerts when services are not met.
|807-0109||01802||Select T1 CSU/DSU ASE with DSX Port - IP Transport|
|807-0112||01805||Select T1 CSU/DSU ASE with Mgmt Dial Access and DSX port - IP Transport|
|807-0113||01808||Select T1/E1 G703 Inline Probe - IP Transport|
|807-0122||01900||Select 10/100 Ethernet In-Line ASE - IP Transport|
|807-0115||01965||Select 4xT1/E1 ASE - IP Transport Image|
|807-0204||01969||Select DS3-E3 In-Line Probe ASE For IP Transport|
|807-0401||02169||2 port inline 100/1000 RJ45 appliance based Ethernet ASE|
|807-0410||02168||4 port monitor 1 GBPS SFP appliance based Ethernet ASE|
|807-0411-MM||02240||Multi-mode 850 nm single inline 1GBS appliance based Ethernet ASE|
|807-0411-SM||02241||Single-mode 1310 nm single inline 1GBS appliance based Ethernet ASE|
|807-0440||02227||2 Port 10G MM LC type appliance based Ethernet Monitor-Only ASE|