OneTouch AT Network Assistant
The OneTouch AT network assistant is an automated network troubleshooting tool that empowers IT professional teams to effectively validate, and troubleshoot Ethernet and Wi-Fi access networks
- All-in-one: a network troubleshooting tool combining infrastructure, network service and end-to-end path performance test in one tool
- Versatile: The OneTouch AT has a modular design: select the G2 module that has dual 10/100/1G copper/fiber optic Ethernet test ports and 802.11a/b/g/n/ac Wi-Fi radio, or the 10G module that has 100M/1/10G copper and fiber Ethernet test ports
- Standardize: Network engineers can pre-program AutoTest profiles for field technician that automatically run a suite of tests with the press of a button, enabling identification of the most common problems in about a minute
- VoIP ready: the G2 Module troubleshoots desktop SIP/SCCP based VoIP problems in real-time with inline call monitoring, logging, and scoring
- Centralized Management: the Link-Live.com cloud portal offer visibility to all of test results and project progress from any NETSCOUT handheld network troubleshooting tools: LinkSprinter, LinkRunner AT, AirCheck G2 and OneTouch AT
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When IT organizations standardize the network troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.
The OneTouch™ AT Network Assistant
Reduces network troubleshooting time by standardizing network troubleshooting:
- An All-in-one network tester for wired and Wi-Fi network analysis and discovery
- Unique AutoTest profiles that provide “best practice” network troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute
- Automated test trending and a cloud-based service that deliver long term results analytics and charting for faster identification of intermittent issues – even when technician is away
- Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability
By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.
Versatile copper, fiber and Wi-Fi troubleshooting
Be ready for a broad range of troubleshooting scenarios with the handheld OneTouch AT G2 Network Assistant. The tester incorporates dual copper and fiber optic test ports to facilitate troubleshooting of 10/100/1000 Mbps twisted pair and 100/1000 Mbps fiber Ethernet networks. The dual ports simplify inline packet capture and VoIP monitoring by eliminating the need for mirror ports or taps. For troubleshooting Wi-Fi networks the OneTouch AT G2 tester incorporates an 802.11ac dual-band Wi-Fi radio with a 3x3 antenna. When connected to both wired and Wi-Fi networks the tester displays test results side-by-side on a single page to aid in problem domain isolation.
The OneTouch AT Network Assistant has a modular design. A 10G module is available for testing wired 100Mbps to 10Gbps Ethernet switch port and link performance at up to 10Gbps rate.
Configurable profiles for standardized testing
Use the intuitive touch interface and the Setup Wizard to create test profiles, where a profile is a set of tests tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff. Share profiles with other OneTouch AT users. Use profiles to establish best practices for consistent, faster, more productive troubleshooting and network acceptance testing.
Simplify profile creation while learning about the tester’s capabilities by running the Setup Wizard. The wizard simplifies profile creation with step-by-step guided instructions, yes/no prompts, on-screen help and graphical progress indicators. Experienced users can bypass the wizard if desired.
Automated one-touch troubleshooting
One Hour of Testing Time in Just One Minute
Test everything defined in a profile automatically with the one-touch AutoTest. The AutoTest progresses from the physical layer of the network, through the wired and wireless infrastructure, to network services and user-defined applications tests. Clear pass/fail and warning indicators highlight potential problems. A top-level pass/fail indicator provides the overall AutoTest status at a glance.
OneTouch AT Model Comparison
|1. When paired with LinkRunner AT 2000 or OneTouch AT|
|2. When paired with OptiView XG|
|RJ 45 test port: 10/100/1000BASE-T||⚫ x2||⚫ x2|
|Fiber SFP test port: 100/1000BASE-X||⚫ x2||⚫ x2|
|Wi-Fi radio: 802.11 a/b/g/n/ac 2.4/5GHz||⚫|
|RJ 45 test port: 100/1000/10GBASE-T||⚫|
|Fiber SFP+ test port: 1000BASE-X /10GBASE-SRLR||⚫|
|RJ 45 management port: 10/100BASE-T||⚫||⚫||⚫|
|Services tests (DHCP, DNS, ICMP, TCP)||⚫||⚫||⚫|
|Cable wiremap and location||⚫||⚫|
|TruePower PoE load testing||⚫||⚫|
|Inline VoIP analysis||⚫||⚫|
|Cloud service trending and analysis||⚫||⚫||⚫|
|Discovery and analysis||Wired||Wired & Wi-Fi||Wired|
|User tests (HTTP, FTP, IGMP, RTSP, SMTP)||⚫||⚫||⚫|
|Inline Wired and WiFi Packet capture||Wired, Inline||Wired, Inline, Wi-Fi||Wired|
|Wired path performance measurement||≤1 Gbps1||≤1 Gbps1||≤1 Gbps1, ≤10 Gbps2|
|Wi-Fi path performance measurement||300/600 Mbps1|
Wi-Fi and wired client devices connectivity testing
Understand how a client device connects to the wired infrastructure by testing link negotiation, identifying the nearest switch, and monitoring key switch port statistics. The OneTouch AT with G2 Module tests IEEE 802.11a, .11b, .11g, .11n and .11ac Wi-Fi networks. It shows understand how a client device connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security type, observing the authentication and association process, and monitoring key AP and network statistics, including roaming details by AP. For Wired client, the OneTouch AT with G2 Module tests 10/100/1000BASE-T twisted pair and 100BASE-FX/1000BASE-X fiber optic Ethernet networks, while the OneTouch AT with 10G Module test RJ-45 test port for 100/1000/10GBASE-T and 1000 BASE-X SFP/10 G BASE-SR/LR SFP+ Ethernet over optical fiber Network.
Network services testing
Test DHCP server responsiveness. Identify the wired and Wi-Fi DHCP servers and view the offer and acceptance timing and lease information. Test DNS server responsiveness. Identify the wired and Wi-Fi DNS servers and view the DNS lookup time. Also, determine if a second DHCP address is being offered. If unexpected or is a potential rogue server, use the path analysis tool - a layer 2 and layer 3 path analysis - to track down the device to mitigate a problem situation.
Network application testing
Determine if a server-based application is the root cause of a reported problem by measuring availability and responsiveness metrics. Add to the AutoTest profile the performance test appropriate for the application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Each test is graphically represented on the OneTouch AT home page as an icon. After running the AutoTest, touch a test icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate.
The test results are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
Local, intranet and internet performance
Understand the performance of network services and server-based applications wherever they are hosted: locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Create location centric AutoTest profiles by grouping together co-located services and applications. Measure service levels to the different groups to quickly spot problems.
Cloud Based Results Management
Once the OneTouch AT is connected to the Link-Live Cloud service, both wired and wireless network connectivity test results and report from the Autotest can be automatically uploaded to the dashboard for project management and reporting. This cloud-hosted service is available from anywhere at any time using any device with a browser and an internet connection. It is especially useful for managers of remote teams that need visibility to test results instantly. In addition, teams that utilize the AirCheck G2, the LinkSprinter or LinkRunner have a single dashboard system to manage results from network connectivity tests as all these Handheld Network Tools connect to the Link-Live cloud service.
Remote visibility, control and file access
Use the built-in RJ-45 management port or optional USB Wi-Fi adapter to remotely control the OneTouch AT and access saved files. Any action that can be performed directly on the OneTouch AT using the touch screen can be performed remotely using a PC, laptop, tablet or smart phone. Minimize the time, expense and inconvenience of traveling to the client location where the problem was reported. Webcam support enables live, remote viewing of the physical environment near the tester. Remote control of units via the Cloud Service also allows traversal of NAT devices, which is very advantageous when troubleshooting from outside the office.
Wired network discovery and analysis
Automatically discover copper and fiber-connected devices and key device properties. Select from among fourteen different sorts to obtain different views into the wired network. For example, sort by IPv4 or IPv6 address to identify used and available addresses. Or sort by switch name/slot/port to understand where on the network devices are connected. Sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. For example, the Multiport Statistics tool provides visibility into switch, router and AP port statistics including speed, duplex, slot, port, VLANs, host count, utilization, discards and errors. The Devices on Port tool provides visibility into the devices connected to an individual switch port. The Path Analysis tool provides a layer 2 and 3 trace route from the OneTouch AT to a target device including time to each hop and SNMP switch and router port statistics.
Wi-Fi network discovery and analysis
Automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients. Select from among twenty context-relative sorts to obtain different views into the wireless network. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing and usage problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. If a Wi-Fi device is also discovered via Wired Analysis, the Cross Link feature enables one-button toggling between wired and Wi-Fi analysis views.
End-to-end path performance measurement
Ensure that newly installed or upgraded wired and Wi-Fi networks meet SLA objectives and are ready for new high-bandwidth applications by measuring end-to-end path performance. Measure throughput, frame loss, latency and jitter between a local OneTouch AT and a remote OneTouch AT peer or a remote LinkRunner reflector. A remote peer provides upstream and downstream results while a remote reflector yields round trip results. Measure performance at rates up to 1 Gbps on copper and fiber networks and 600 Mbps on Wi-Fi networks. A special use model exists that enables testing from the OneTouch AT wired interface to the Wi-Fi interface on the same instrument for testing without a remote.
Connect the OneTouch AT inline between an IP phone and the network for real-time troubleshooting and analysis. The VoIP analysis test reveals issues related to PoE, DHCP, TFTP, SIP, and SCCP. The test provides visibility into unencrypted SIP and SCCP traffic to debug VoIP phone problems and quantify the quality of a VoIP call. Simultaneous capture of the VoIP conversation is optional.
Capture wired, Wi-Fi, VoIP and AutoTest traffic when a packet-level view is required to solve a complex network or application issue. Filter the traffic to capture what is most important. Export the capture file to a PC for decoding and analysis using protocol analysis software. Capture wired traffic on a single port, on two ports aggregated, or inline between a client device and the network. Inline capture avoids the complexity, time and cost associated with standalone taps or configuring switch mirror ports. Capture Wi-Fi traffic by channel and mode (20 MHz or 40 MHz+).
Models & Accessories
1T10G-1000,OneTouch AT 10G Ethernet Tester
Contents: 100/1000 Mbps copper/fiber test module, a 1G SX SFP fiber transceiver, a 10G SR SFP+ fiber transceiver, SD card, frame carry strap, hand strap, AC adapter and line cord, patch cord, carrying case, getting started guide, and resource CD with users manual
OneTouch AT G2 Ethernet Tester
Contents: 10/100/1000 Mbps copper/fiber test module, two 1G SX SFP fiber transceivers, SD card, frame carry strap, hand strap, AC adapter and line cord, USB flash drive, WireView #1-6, RJ45 patch cable and coupler, carrying case, getting started guide, and resource CD with users manual
OneTouch AT G2 Ethernet and Wi-Fi Tester
Contents: 10/100/1000 Mbps copper/fiber and 802.11a/b/g/n/ac test module, Versiv platform, two 1G SX SFP fiber transceivers, external directional antenna with mounting clip, SD card, frame carry strap, hand strap, AC adapter and line cord, USB flash drive, WireView #1-6, RJ45 patch cable and coupler, carrying case, getting started guide, and resource CD with users manual
OneTouch AT G2 Ethernet Wi-Fi Test Module
Contents: 10/100/1000 Mbps copper/fiber and 802.11a/b/g/n/ac test module, two 1G SX SFP fiber transceivers, external directional antenna with mounting clip, SD card, USB flash drive, WireView #1-6, RJ45 patch cable and coupler, getting started guide, and resource CD with users manual
1T10G-1000-MOD,OneTouch AT 10G Ethernet Test Module
Contents: 100/1000Mbps & 10G copper/fiber test module, two 10G SR SFP+ fiber transceivers, RJ45 patch cable and coupler, getting started guide, and resource CD with users manual
OneTouch AT G2 1500 2-Pack
Contents: Kit of two OneTouch AT 1TG2-1500 Ethernet Testers
OneTouch AT G2 3000 and OneTouch AT 10G 1000 Module
Contents: OneTouch AT 1TG2-3000 Ethernet and Wi-Fi Tester and OneTouch AT 10G 1T10G-1000-MOD Ethernet Test Module
OneTouch AT G2 1500 and LinkRunner AT 2000
Contents: OneTouch AT 1TG2-1500 Ethernet Tester and LinkRunner AT LRAT-2000 Network Auto-Tester
OneTouch AT G2 3000 and LinkRunner AT 2000
Contents: OneTouch AT 1TG2-3000 Ethernet and Wi-Fi Tester and LinkRunner AT LRAT-2000 Network Auto-Tester
1000BASE-SX Fiber SFP transceiver with DDM (850 nm, multimode)
Contents: SFP fiber optic transceiver
1000BASE-LX Fiber SFP transceiver with DDM (1310 nm, singlemode)
Contents: SFP fiber optic transceiver
Replacement Battery for OneTouch AT
1000BASE-LZ Fiber SFP transceiver with DDM (1550 nm, singlemode)
Contents: SFP fiber optic transceiver
100BASE-FX Fiber SFP transceiver with DDM (multimode)
Contents: SFP fiber optic transceiver
1T-ANT,ONETOUCH AT EXTERNAL DIRECTIONAL ANTENNA
Contents: external directional antenna with mounting clip
WireView WireMapper #1
Contents: Wiremap adapter and cable identifier #1
AC CHARGER REPLACMENT
Contents: AC Charger with multiple interchangeable plugs
WireView WireMappers #2-6
Contents: Set of wiremap adapters and cable identifiers #2 - #6
The kit upgrades customers' 1T-3000 to 1TG2-3000. The kit contains the 1TG2-3000-MOD.
Contents: same content as in 1TG2-3000-MOD
The kit upgrades customers' 1T-2000 to 1TG2-3000. The kit contains the 1TG2-3000-MOD.
Contents: same content as in 1TG2-3000-MOD
The kit upgrades customers' 1T-1500 to 1TG2-3000. The kit contains the 1TG2-3000-MOD.
Contents: same content as in 1TG2-3000-MOD
OneTouch AT G2 Wi-Fi Upgrade
Contents: Option activation instructions, external directional antenna with mounting clip
|Dimensions (with module and battery installed)||10.3 in x 5.3 in x 2.9 in (26.2 cm x 13.5 cm x 7.3 cm)|
|Weight (with module and battery installed)||3.5 lb (1.6 kg)|
|Display||5.7 in (14.5 cm) LCD with projected capacitance touchscreen, 480 x 640 pixels|
Input: 100-240 Vac, 50-60 Hz, 1.0 A
Output: +15 Vdc, 2.0 A
|Battery type||Lithium ion battery pack, 7.2 V|
Approximately 3-4 hours depending on type of usage
4 hours to charge from 10% capacity to 90% capacity with the unit powered off
Internal: 2 GB shared between system and user files
SD card: 4/8 GB, brand and model selected for optimal performance
USB 2.0 type A port: for use with USB mass storage devices
|Wired Network Interface|
|Network analysis ports||
Two RJ-45 10/100/1000BASE-T Ethernet
Two Small Form-factor Pluggable (SFP) 100BASE-FX/1000BASE-X Ethernet
One RJ-45 10/100BASE-T Ethernet
|Supported network standards||IEEE 10BASE-T, IEEE 100BASE-T, IEEE 1000BASE-T, IEEE 100BASE-FX, IEEE 1000BASE-X|
|RFCs and standard MIBs used||1213, 1231, 1239, 1285, 1493, 1512, 1513, 1643, 1757, 1759, 2021, 2108, 2115, 2127, 2233, 2495, 2515, 2558, 2618, 2737, 2790, 2819, 3592, 3895, 3896, 4188, 4502.|
|Not for connection to telephone networks||
The OneTouch AT analyzer is NOT designed for connection to a telephone network.
The OneTouch AT analyzer is NOT designed for connection to an ISDN line.
Do not connect to a telephone network or ISDN line except through a regulatory agency compliant computer network modem device.
|Wi-Fi Network Interface|
|Wi-Fi connectivity||802.11a, 802.11b, 802.11g, 802.11n, 802.11ac|
|Data rate||802.11a: 6/9/12/24/36/48/54 Mbps
802.11b: 1/2/5.5/11 Mbps
802.11g: 6/9/12/24/36/48/54 Mbps
802.11n (20 MHz): MCS0-23, up to 216 Mbps
802.11n (40 MHz): MCS0-23, up to 450 Mbps
802.11ac(80 MHz):MCS0NSS1-MCS9NSS3, up to 1.3 Gbps
|Operating frequency||2.412 ~ 2.484 GHz (Industrial Scientific Medical Band)
5.170 ~ 5.825 GHz
64/128-Bit WEP Key, WPA, WPA2, 802.1X
|Transmit output power1 (tolerance: ±2.0 dBm)||802.11a: 16 dBm ± 2 dBm @ 54 Mbps
802.11b: 20 dBm ± 2 dBm @ 11 Mbps
802.11g: 17 dBm ± 2 dBm @ 54 Mbps
802.11gn HT20: 17 dBm ± 2 dBm @ MCS23
802.11gn HT40: 16 dBm ± 2 dBm @ MCS23
802.11an HT20: 15 dBm ± 2 dBm @ MCS23
802.11an HT40: 15 dBm ± 2 dBm @ MCS23
802.11ac VHT20: 13 dBm +/- 2 dBm @ MCS8NSS3
802.11ac VHT40: 13 dBm +/- 2 dBm @ MCS9NSS3
802.11ac VHT80: 11 dBm +/- 2 dBm @ MCS9NSS3
|Receive sensitivity (tolerance: ±2 dBm)||802.11b : -88dBm@11Mbps
802.11g : -74dBm@54Mbps
802.11gn : -69dBm@HT20,MCS23
802.11gn : -67dBm@HT40,MCS23
802.11a : -73dBm@54Mbps
802.11an : -68dBm@HT20,MCS23
802.11an : -66dBm@HT40,MCS23
802.11ac : -64dBm@VHT20, MCS8NSS3
802.11ac : -63dBm@VHT40, MCS9NSS3
802.11ac : -60dBm@VHT80, MCS9NSS3
|1. The maximum power setting will vary by channel and according to individual country regulations.|
|Internal Wi-Fi antennas||Three internal 2.4 GHz, 1.1 dBi peak, 5 GHz, 3.2 dBi peak antennas supporting 3x3 MIMO technology|
|External directional antenna||
Antenna, frequency range 2.4 - 2.5 and 4.9 - 5.9 GHz.
Minimum gain 5.0 dBi peak in the 2.4 GHz band, and 7.0 dBi peak in the 5 GHz band.
|External antenna connector (external antenna port is receive-only, no transmit)||Reverse SMA|
|Environmental and Regulatory|
|Operating temperature||32°F to 122°F (0°C to 50°C)|
|Battery charging temperature||32°F to 104°F (0°C to 40°C)|
-40°F to 160°F (-40°C to 71°C)
-4°F to 122°F (-20°C to 50°C) for periods longer than 1 week
|Operating relative humidity (% RH without condensation)||
5% to 45% at 32°F to 122°F (0°C to 50°C)
5% to 75% at 32°F to 104°F (0°C to 40°C)
5% to 95% at 32°F to 86°F (0°C to 30°C)
|Shock and vibration||Meets the requirements of MIL-PRF-28800F for Class 3 Equipment|
|Safety||CAN/CSA-C22.2 No. 61010-1-04, IEC 61010-1:2001|
|Operating altitude||13,123 ft (4,000 m), 10,500 ft (3,200 m) with ac adapter|
|Storage altitude||39,370 ft (12,000 m)|
100 Ω Unshielded Twisted Pair (UTP) LAN cables.
100 Ω Shielded or Screened Twisted Pair (SeTP) LAN cables.
TIA Category 3, 4, 5, 5e, and 6. ISO Class C, D, E and F.
|Cable length measurement||
Measurable cable lengths are from 3 feet (1 meter) to 656 feet (200 meters).
Accuracy: ± 6 feet (± 2 meters) or 5%, whichever is greater.
Length measurement is based on Nominal Velocity of Propagation (NVP) for CAT 5e cable.
|Wired||Speed, duplex, PoE, 802.1X, IPv4 address, IPv6 address, MAC address (port A can be changed by the user), VLAN, Wait for Rx Frame, Enabled Wired|
|Wi-Fi||Band (2.4 and/or 5 GHz), authorization default, scan or connect, SSID, security, IPv4 address, IPv6 address, MAC address (Wi-Fi adapter can be changed by the user), Transmit Probes, Enable Wi-Fi, signal adjustment, noise floor adjustment|
|Analysis||SNMP v1/v2, SNMP v3, Slow Discovery|
|Trending||Use (wired port, Wi-Fi port, management port), duration (2 minutes to 1 week),interval (1, 2, 5, 10, 30, 60 minutes), proxy (off/on)|
|Claim Unit||Claim, proxy (off/on)|
|Unit Name||Text string|
|Management port||User and password security, Active Port (Wired/Wi-Fi), wired port configuration, Wi-Fi port configuration|
|Language (user interface)||Chinese (simplified), English, French, German, Japanese, Korean, Portuguese, Russian, Spanish|
|Date/time, number, length||Select format|
|Timeout period||Backlight time, power down time|
|Audible tone||On, off|
|Factory defaults restore||Quick, full (complete internal storage overwrite)|
|Version Information||Module, platform|
|Product Registration||Registered, Gold Support|
|Update Software||Select Source|
|Options||Enter product key|
|Export logs||Export to SD card|
|Receive Rx optical power measurement||accuracy varies by transceiver, typically ± 3.0 dB|
|Power over Ethernet (PoE)||
Single ended testing:
|Infrastructure||Cable, link, PoE, nearest switch, nearest AP, DHCP server, DNS server, gateway|
|Wired Analysis||hosts, access devices, servers, tools (port scan, add test, path analysis, multiport statistics,devices on port, browse, TELNET/SSH), sorts|
|Discovery protocols supported||SNMP v1/v2/v3, CDP, EDP, LLDP, ICMP, ARP, FDP|
|Wi-Fi Analysis||networks, access points, clients, channels, tools (name, authorization, connect, locate, capture), sorts, show active|
|Services||Ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP), email (SMTP)|
|Wired Performance (local to remote)||
|Wi-Fi Performance (local to remote)||
|Performance Peer||Port number, enable Autostart|
|Telnet/SSH||Username/password (for SSH)|
|Toner||IntelliTone™, analog 400 Hz, analog 1 kHz|
|Flash switch port||1s, 2s, 3s|
|FiberInspector™/Webcam||real time, pause, scale (for fiber), save|
|Profiles||Save, delete, rename, export, import, load|
|AP authorization||Save, delete, rename, export, import, load|
|Reports||Save, delete, rename, export, import, view|
|Screens||Save, delete, rename, export, import, view|
|Certifications and Compliance|
|Conformite Europeene. Conforms to the requirements of the European Union and the European Free Trade Association (EFTA).|
|Listed by the Canadian Standards Association.|
|Conforms to relevant Australian standards.|
Each upgrade kit contains a key code that will be emailed to the customer, and a kit that will be mailed to the customer that contains the 1TG2-3000-MOD. Customer must provide SN of mainframe & module, name & contact information of the end-user along with the PO. Customer can purchase support for the upgrade kit to receive 1 full year of coverage of the 1TG2-3000 from the date of shipment of the upgrade kit. This replaces any existing support applicable for the previous model.
OneTouch AT Datasheet
OneTouch AT: A New Paradigm For Network Problem Solving White Paper
The Impact of 802.11ac Wireless Networks on Network Technicians
Why Network Engineering Needs To Change
This paper will examine how the mandates to align IT with the business, become increasingly agile and continually cut cost are driving fundamental change in the way that IT organizations need to function.
Lifehacks for network technicians
Learn how to efficiently troubleshoot problem-strewn networks with our network tech lifehack guide. From beeping routers to rodent-befriended patch cables, here’s all your troubleshooting solutions in one handy spot.
OneTouch AT Gold Value/Benefits Flyer
Handheld Network Test Flyer
OneTouch AT G2 Tradeup Flyer
Trade-up to the new OneTouch AT G2 Network Assistant.
OneTouch AT Network Assistant Info Flyer
An all-in-one handheld tester for troubleshooting & validation of Ethernet and Wi-Fi networks connectivity, end-to-end path link path and application performance.
Solarity Credit Union Case Study
Solarity Credit Union Embarks on Ambitious Network Overhaul with OneTouch AT Network Assistant
Saddled with a mixed bag of post-merger legacy equipment with minimal documentation, Solarity was in urgent need of a network upgrade. Faced with the task of a major network overhaul, the credit union needed a solution that empowered them to troubleshoot network issues and determine the root cause of the slowdowns and information loss that had plagued the company since its merger.
Solarity chose the NETSCOUT OneTouch™ AT G2 tool with 802.11ac functionality to help address its network challenges. In less than a year, Solarity has been able to reengineer its entire network core, transforming it into a fast, reliable enterprise-class system. The OneTouch AT G2, along with several other NETSCOUT tools used by Solarity’s IT team, continue to provide monitoring and troubleshooting capabilities that give the credit union a comprehensive foundation for future growth.
Wi-Fi Certified Countries
The OneTouch AT Network Assistant models with Wi-Fi features (802.11) are regulated test instruments and are approved for shipment and sale into the following countries only. For countries not listed below, wireline-only models without Wi-Fi are approved for shipment and sale.
Gold Product Support
Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your OneTouch AT Network Assistant?
Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by NETSCOUT. Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center. Repair/exchange (with pre-paid shipping) for primary Hardware/Accessories may not be available in certain countries worldwide. For a list of countries where these services are available, please see the Gold Availability list under the Support Section at http://enterprise.netscout.com/gold/support-availability
Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Gold Support customers have 24x7 access to technical support; maintenance releases, enhancements, corrections, bug fixes, and modifications made to the Software that are provided to NetScout customers generally as part of these Gold support services (collectively referred to as “Updates”) for covered Products; access to electronic incident submission and technical documentation such as user guides, frequently asked questions, and release notes; 24x7 access to self-help on the MyAccount or My AirMagnet Portal for technical answers; and knowledge transfer through NetScout's online learning center. The Gold technical support team is staffed 24x5 and provides on call weekend support for severity 1 issues (NETSCOUT product completely down with no workaround). All non-severity 1 issues received by telephone message, email or web on the weekend will be returned during staffed hours
OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.
Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.