nGeniusONE: Fosters IT Collaboration and Faster Resolution of Network Issues | NETSCOUT
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| USE CASE |

nGeniusONE: Fosters IT Collaboration and Faster
Resolution of Network Issues

HEALTHCARE SOLUTION AT A GLANCE

  • nGeniusONE rapidly pinpoints root cause of degradation issues impacting healthcare services
  • Enables highly effective collaboration across IT stakeholders
  • Reduces MTTR
This not-for-profit healthcare research and university hospital has been delivering comprehensive cancer and diabetes services on the U.S. west coast for over 100 years. With more than 300 patents and a dozen clinical locations, this healthcare organization has ranked as one of the nation’s best cancer hospitals by U.S. News & World Report for over a decade.

The Challenge: Isolating Root Cause of Network Traffic Degradation

The doctors, nurses, clinicians and researchers at this major healthcare organization rely on the institution’s network for critical communications and rapid access to electronic medical records (EMRs) and imaging services. IT faced significant challenges in isolating the root cause of network traffic degradation to a wide range of medical buildings, as well as with primary and backup data centers. Without critical insights into the source of the slowdowns, the various IT stakeholders were unable to effectively collaborate in resolving problems in a timely manner, creating a scenario rife with finger pointing.

With a variety of critical services experiencing slowdowns, including Allscripts EMR, Citrix, and VoIP across numerous locations and endusers, it was vital for IT to find a more effective way to isolate the performance issue in order to quickly triage and repair the problems.

The Solution: nGeniusONE Reveals Security Application Issues and DNS Query Spikes

The healthcare organization’s IT team turned to NETSCOUT™ to assess the problem. The nGeniusONE™ Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology, InfiniStream® appliances and packet flow switches were used to gain rapid and clear traffic-based insights into the organization’s traffic problems. Two distinct issues were identified.

Using nGeniusONE, IT staff was able to uncover high utilization of the security application, which was consuming 60% of the bandwidth to the data centers scanning different machines. NETSCOUT worked with the IT security team to change configurations, effectively reducing the long connection times for users.

nGeniusONE also identified large spikes in DNS, which were causing traffic degradation. As a result, IT staff was able to quickly isolate a Linux system that was performing a high number of DNS queries, causing the problems. Once the system was taken off the network, response times to off-site medical buildings dramatically improved.

Value: Insights Facilitate Better IT Collaboration and Faster Resolution of Issues

NETSCOUT’s nGeniusONE solution delivers deep intelligence that enables IT to rapidly identify the root cause of problems, leading to better collaboration and faster mean time to repair (MTTR). As Guardians of the Connected World™, IT is now able to ensure service assurance across the healthcare organization’s network, enabling doctors, nurses, clinicians and researchers to access the information they need, when and where they need it.

nGeniusONE allows IT to:
  • Quickly pinpoint slowdowns tied to low available bandwidth.
  • Rapidly pinpoint DNS host causing traffic spike that impacts delivery of healthcare services.
  • ain invaluable information allowing both network and security teams to resolve the root cause of problems.
  • Facilitate a collaborative approach to solving problems.
  • Restore quality service to medical buildings and ensure no slowdowns in healthcare apps.
  • End the “blame” game and reduce MTTR.