Gold Membership for the OneTouch™ AT Network Assistant
3-YEAR GOLD MEMBERSHIP
Provides a 10% discount off current Gold pricing along with 3-year price protection. On average customers can save up to 19% over 3-years by taking advantage of the 3-year Gold Membership option.
Gold Membership is NETSCOUT's comprehensive maintenance and support program. As a Gold member, you are entitled to the advanced technical support you need to fully troubleshoot the complexities of your network and your OneTouch AT will always be up-to-date with the latest software releases and MIB updates.
Gold = Total Value
The economic case for Gold Membership is clear. Compare the cost of Gold to the cost of the individual services it replaces.
|Typical repair service||$1,350|
|Loaner unit - 2 week rental||$800|
|Software and firmware upgrades||$500|
|24/7 technical support per call ($199 per call/4 calls/year)||$796|
|Annual Average Value||$3,946|
|Benefits||Gold Membership||Non-Gold Membership|
|Software and Firmware upgrades||✓|
|Live technical support and exclusive phone dial-in number||✓|
|FREE Repair with “first in bench” priority turnaround service||✓|
|Loaner Equipment Service*||✓|
|FREE Accessory Replacements**||✓|
|Member Only Promotions||✓|
|Access to Live Technical Support Team||Web, Email and Phone||Web and Email|
|Response Time from Technical Support||<2 hours||<24 hours|
|Customer Support - Phone and Email||24x7x365||3am-8pm Eastern (M-F)|
|Primary Case Handling||Technical Support Engineer||Customer Service Agent|
|Knowledge Base Access||✓||✓|
|Online Training Videos||✓||✓|
*Available in certain geographies
**Applies to accessories in the original product purchase
Loaner Units from NETSCOUT
During repair, NETSCOUT will provide you with a OneTouch AT loaner, free-of-charge. Use this loaner unit until your own OneTouch AT is returned – all shipping will be paid by NETSCOUT. Compare this to renting a OneTouch AT for two weeks at an average of $800.
Unlimited No-Hassle Repair Service
If your OneTouch AT needs repair, it will be handled via our priority repair service. Simply place your OneTouch AT unit into the shipping container your loaner unit will arrive in. A return shipping label with all shipping covered by NETSCOUT is provided. During repair, we will also replace or repair any accessories you received with your OneTouch AT that may have become defective or faulty. Gold could save you $1,350, the cost of a typical repair, and an additional $500 on average if accessories are found defective or faulty.
Software Upgrades and MIB Updates
Your OneTouch AT will never be out of date. You’ll receive access to all software upgrades, giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates, allowing your OneTouch AT to see changes to your network as infrastructure firmware updates are applied. Software upgrades are released multiple times throughout the year and are only available to Gold Members.
24x7 Technical Support
Extend the expertise of your staff. Gold Membership includes direct, immediate telephone access via members-only phone numbers to our world-class Technical Assistance Centers (TAC), direct access available only to Gold Members. Our centers employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer your complex troubleshooting questions, help you interpret the results and get the most out of your OneTouch AT. Non-Gold Members are charged $199 (USD) per incident for priority TAC access.
Some accessory parts are essential to your OneTouch AT. The normal warranty on accessories is 90 days, but parts and accessories that ship with your unit, including the OneTouch AT battery, will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center. With an average value of $500, Gold saves you a significant expense if your battery or other accessory should fail.
“Member Only” Discounts and Promotions
Special discounts are offered to Gold members on new products, enhancements and reconditioned equipment.
|1TG2-1500||OneTouch AT G2 Ethernet Tester||10/100/1000 Mbps copper/fiber test module, two 1G SX SFP fiber transceivers, SD card, frame carry strap, hand strap, AC adapter and line cord, USB flash drive, WireView #1-6, RJ45 patch cable and coupler, carrying case, getting started guide, and resource CD with users manual|
|1TG2-1500-1YS||1 Year Gold Support For OneTouch AT G2 1500||Support confirmation email|
|1TG2-1500-3YS||3 Year Gold Support For OneTouch AT G2 1500||Support confirmation email|
|1TG2-3000||OneTouch AT G2 Ethernet and Wi-Fi Tester||10/100/1000 Mbps copper/fiber and 802.11a/b/g/n/ac test module, Versiv platform, two 1G SX SFP fiber transceivers, external directional antenna with mounting clip, SD card, frame carry strap, hand strap, AC adapter and line cord, USB flash drive, WireView #1-6, RJ45 patch cable and coupler, carrying case, getting started guide, and resource CD with users manual|
|1TG2-3000-1YS||1 Year Gold Support For OneTouch AT G2 3000||Support confirmation email|
|1TG2-3000-3YS||3 Year Gold Support For OneTouch AT G2 3000||Support confirmation email|
|1T10G-1000||1T10G-1000,OneTouch AT 10G Ethernet Tester||100/1000 Mbps copper/fiber test module, a 1G SX SFP fiber transceiver, a 10G SR SFP+ fiber transceiver, SD card, frame carry strap, hand strap, AC adapter and line cord, patch cord, carrying case, getting started guide, and resource CD with users manual|
|1T10G-1000-1YS||1 Year Gold Tools Support for 1T10G-1000||Support confirmation email|
|1T10G-1000-3YS||3 Year Gold Tools Support for 1T10G-1000||Support confirmation email|
|1TG2-1500-LRAT2||OneTouch AT G2 1500 and LinkRunner AT 2000||OneTouch AT 1TG2-1500 Ethernet Tester and LinkRunner AT LRAT-2000 Network Auto-Tester|
|1TG2-1500-LRAT2-1YS||1 Year Gold Support For 1TG2-1500-LRAT2||Support confirmation email|
|1TG2-1500-LRAT2-3YS||3 Year Gold Support For 1TG2-1500-LRAT2||Support confirmation email|
|1TG2-3000-LRAT2||OneTouch AT G2 3000 and LinkRunner AT 2000||OneTouch AT 1TG2-3000 Ethernet and Wi-Fi Tester and LinkRunner AT LRAT-2000 Network Auto-Tester|
|1TG2-3000-LRAT2-1YS||1 Year Gold Support For 1TG2-3000-LRAT2||Support confirmation email|
|1TG2-3000-LRAT2-3YS||3 Year Gold Support For 1TG2-3000-LRAT2||Support confirmation email|
|1TG2-3000-1T10G1M||OneTouch AT G2 3000 and OneTouch AT 10G 1000 Module||OneTouch AT 1TG2-3000 Ethernet and Wi-Fi Tester and OneTouch AT 10G 1T10G-1000-MOD Ethernet Test Module|
|1TG2-3000-1T10G1M-1YS||1 Year Gold Support For 1TG2-3000-1T10G1M||Support confirmation email|
|1TG2-3000-1T10G1M-3YS||3 Year Gold Support For 1TG2-3000-1T10G1M||Support confirmation email|
|1TG2-1500-2PK||OneTouch AT G2 1500 2-Pack||Kit of two OneTouch AT 1TG2-1500 Ethernet Testers|
|1TG2-1500-2PK-1YS||1 Year Gold Support For 1TG2-1500-2PK||Support confirmation email|
|1TG2-1500-2PK-3YS||3 Year Gold Support For 1TG2-1500-2PK||Support confirmation email|
For more information about our gold solutions visit: enterprise.netscout.com/goldsupport
NETSCOUT's Gold Membership may not be available in all countries. Please confirm with your NETSCOUT representative before purchase. Full terms and conditions can be viewed at: enterprise.netscout.com/goldsupport