Valdosta State University Case Study | NETSCOUT

Valdosta State University Case Study

Valdosta State University Ensures Application Performance for Students and Faculty with TruView™ and OptiView® XG

Challenge: Valdosta State University has approximately 12,000 students, as well as 1,200 faculty and staff spread across more than 80 buildings on two primary campuses. The university operates an expansive network and data center that delivers key applications for employees and students, such as VoIP, video, and a business intelligence tool the university uses to run modeling algorithms that predict student success. When problems such as unresponsive or slow applications emerge, end users, staff and other IT teams flood the application team with requests to fix the issue, setting in motion a long, tedious troubleshooting process. Determining whether the network or application is the source of the problem often requires the use of complex testing tools. To streamline this process and eliminate finger pointing, the Valdosta IT team realized it needed a solution that could help it proactively collect and correlate key network and application data, support real-time application monitoring, and expedite root-cause troubleshooting.

Result: After implementing the NETSCOUT OptiView XG® Network Analysis Tablet for inline packet capture and network performance testing, Valdosta State University evaluated and deployed TruView™ as well. TruView enables IT teams to proactively monitor key applications and delivers centralized access to both real-time and historical transactional data when troubleshooting or isolating a possible issue.

Whether dealing with an unresponsive business intelligence tool, library database latency, DHCP server problems, misconfigured firewalls or simply troubleshooting the source of packet loss, TruView gives Valdosta instant visibility into the source of the problem, which reduces troubleshooting time, often from weeks to mere minutes.

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