Titelive Case Study | NETSCOUT

Titelive Case Study

Titelive uses TruView™ to Ensure Software and Web Service Availability for Optimized Bookstore Operations

Challenge:
Titelive is the largest software and web services provider for European bookstores and other media providers. The company is an end-to-end web service provider, hosting websites and e-commerce platforms for many of its more than 508 bookstore customers. This is an incredible responsibility, placing a heavy burden on its network technology and support personnel. Recurring issues started to cause problems, ranging from connections to service quality to server loads. The company needed to rethink its network monitoring and troubleshooting approach when its infrastructure surpassed 120 servers across two data centers.

Results:
Titelive turned to NETSCOUT and the unique combination of its TruView and OptiView XG Network Analysis Tablets to track specific issues quickly and with certainty. If a client website is running slow, the Titelive IT team can use TruView to analyze network and application performance to pinpoint the root cause before it impacts client sales or user experiences. The OptiView XG adds a layer of mobile troubleshooting that Titelive has found indispensible, especially when the team needs to troubleshoot on each end of the firewall.

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