Southeastern Freight - Case Study | NETSCOUT

Southeastern Freight - Case Study

The company installed a TruView™ 4800 at its Columbia, S.C., data center facility to provide 24/7 monitoring of application performance and end-user experience issues.

Challenge:
Southeastern Freight Lines, Inc. provides shipping, transportation, and logistics services throughout 12 states in the Southeastern United States and Puerto Rico. Its 6,600 employees span 83 locations, with primary headquarters in Columbia, S.C. The company’s network supports more than 5,000 applications developed in-house, as well as several third-party applications. Application users can be demanding at Southeastern Freight Lines, given the company’s unwavering commitment to quality and total customer satisfaction. With each user focused on performance, application and network delays are not met with much patience.

Results: Southeastern Freight Lines installed a TruView™ 4800 at its Columbia, S.C., data center facility to provide 24/7 monitoring for application performance and end-user experience issues. The company leverages its TruView installation to identify root causes in network delays and unresponsiveness, which is a high priority that directly impacts the company’s operational quality standards. Since installation, TruView’s advanced monitoring and reporting features have delivered performance intelligence and have been integrated as an enabling technology in the company’s unending process and quality improvement initiatives.

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