Security and Data Privacy | NETSCOUT

NETSCOUT | SECURITY AND DATA PRIVACY

OVERVIEW

NETSCOUT provides a suite of SaaS solutions for Network Testing and Monitoring which include Link-Live.com, OneTouchAT.com and TruViewLive.com. Our mission is to bring a comprehensive set of solutions to the marketplace that give the community reliable, accurate and powerful tools for active test, troubleshooting and monitoring. This mission is not possible without first rate quality, as well as data security and privacy for our customers and users. We understand that confidentiality and data security are vital to our customers and their businesses. As a trusted partner, NETSCOUT takes a multi-layered approach to ensuring customer satisfaction and trust. Secure data centers, disaster recovery, data backups, security assessments, strong encryption, around the clock monitoring, third party assessments, and industry best practices are all parts of our formula for success.

BUSINESS CONTINUITY

Each of the NETSCOUT online solutions is monitored 24x7x365. The availability of the service, as well as response times and throughput, are tracked and our software professionals are notified when issues occur. We strive for 100% availability and low response times. Our solutions are deployed in the Amazon AWS low-latency, multi-zoned cloud infrastructure, with double or even more redundancy. The data center utilizes state-of-the art electronic surveillance and multi-factor access control systems, and is staffed 24x7 by trained security guards. Access is authorized strictly on a least privileged basis. It achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). For more details on security at Amazon AWS please refer http://aws.amazon.com/security/

DATA QUALITY & SECURITY

All data transmitted between customers and NETSCOUT solutions (either via web browsers, or probes) is encrypted using 128-bit AES . Browser-based connections are via SSL3 ensuring secure connections between the customers browser and NETSCOUT solutions. At rest, all customer data is stored in the Amazon AWS secure, highly available, multi-zoned cloud infrastructure, and is replicated to prevent data loss..

PASSWORDS & AUTHENTICATION

NETSCOUT protects user data by following industry standard best practices. All authentication calls are protected by 128-bit AES SSL encryption. High-entropy password security using one-way HMAC hashing algorithms are used along with large, secure, randomly generated salts. Added computational complexity in hashing makes it cost prohibitive to breach even a single password.

YOUR DATA

NETSCOUT does not, under any circumstances, share customer data, contact information, or email addresses with any third party. However there are certain cases as stated in our Privacy Policy where we share customer information. To review the NETSCOUT Privacy Policy please visit http://www.netscout.com/legal/privacy-policy/ You can review the most current version of the Terms of Subscription Service at any time at https://enterprise.netscout.com/TermsOfSubscriptionService..