Mitel - Case Study | NETSCOUT

Mitel - Case Study

Mitel Leverages the OptiView® XG Network Analysis Tablet to Pinpoint the Root Cause of Network Issues with Certainty.

Challenge: Mitel® is a business communications provider with solutions that allow its 60 million customers to connect anywhere, anytime, and on any device through cloud communications, business phones and collaboration software, as well as contact centers. Mitel solutions offer enterprise mobility, unified communications and messaging, and conferencing. Managing multiple communication applications and platforms requires advanced network monitoring and orchestration to ensure optimal network performance. Mitel needed a solid and reliable network testing solution that could provide accurate details in a quick and easy–to–understand format.

Results: Mitel deployed multiple NETSCOUT OptiView® XG Network Analysis Tablets into the field to help conduct end–to–end network testing with a dedicated, compact, and easy–to–use solution. With each OptiView XG tablet pre–configured, Mitel simply ships a unit to any customer site to conduct pre–deployment checks, testing, ongoing monitoring and troubleshooting of VoIP and communication services. The engineer only needs to take it out of the box, turn it on, connect, and start running the tests to quickly identify potential issues on the network. End–to–end testing takes less than 15 minutes, cutting support costs while identifying and documenting the real source of root cause issues.

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