Miami-Dade Library Case Study

The Miami Dade Public Library System Takes Charge of its Network with TruView™ and OptiView® XG

Challenge: The Miami–Dade Public Library System (MDPLS) consists of 49 branch locations and two bookmobiles, along with more than 3.8 million books and 150 databases. The library also provides access to more than 2,000 public computers along with free Internet and Wi–Fi access for all. The network and its more than 3,000 user devices are a big draw for library visitors. Library–owned systems, however, are just the beginning. The network also supports as many as 2,000 Bring–Your–Own–Device (BYOD) devices at a time. With a wide range of users and technical abilities, the team needed to be able to troubleshoot from the user perspective to identify and solve issues.

Results: MDPLS found a solution with the TruView™ from NETSCOUT, teamed with two OptiView® XG Network Analysis Tablets. TruView detects performance anomalies by creating a baseline to compare abnormal traffic patterns against. This helps MDPLS take proactive measures instead of simply reacting to issues. In most cases, MDPLS can resolve issues before they cause noticeable performance impacts for the library's more than 500 staff and millions of annual visitors. When problems do occur, the MDPLS team has the information needed to quickly isolate and solve the problem.

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