Memorial Hermann AirMagnet Enterprise Case Study

Leading Healthcare Provider, Memorial Hermann Health System, Remotely Diagnoses and Troubleshoots Wireless Network Problems With AirMagnet Enterprise

Challenge:
 
Memorial Hermann Health System is the largest not-for-profit health system in Texas, with 12 hospitals — including one of the nation’s busiest Level 1 trauma centers — and 200 doctors’ offices, clinics, and professional buildings spread across the greater Houston metroplex. Both patient care and record keeping are highly dependent on having reliable and secure wireless network access. With facilities that can be 50-75 miles apart and a team of just 3 engineers, Memorial Hermann Health System needed a solution for remotely diagnosing and troubleshooting wireless network problems that would reduce the need for travel and shorten the time from problem identification to resolution.

Results:
NETSCOUT’ AirMagnet Enterprise allowed Memorial Hermann Health System network engineers to reduce their travel time between facilities by 70 percent, and overall troubleshooting time is down by 50 percent. Memorial Hermann Health System now has deeper insight into the devices that are on its wireless network, with proactive alerts for suspect or rogue devices.

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