Healthcare IT Success Story Case Study | NETSCOUT

Healthcare IT Success Story

A Q&A with Roger Estelle, Network Manager at Hawaii Health Systems

Challenge:
At Hawaii Health Systems we offer medical services at 13 locations spread throughout the Hawaiian Islands. To better meet the needs of our patients and new healthcare regulations, we transitioned to a new electronic health records (EHR) system. This system now connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey.

Because of the importance of this system to the providers, and the fact that it relies on a high performance network, we can’t afford to have problems linger. We needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help us isolate root cause fast.

Results:
Before getting the OptiView XG®, we use to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then we had nothing to verify coverage or end-to-end connectivity. For the WAN, we actually had to go to individual switches to look at ports and see if we could isolate errors that way.

In other words, it was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term “truck roll” takes on an entirely new meaning. Given that we had already deployed a new records system and upgraded the network, we knew we needed to upgrade our tools as well.

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