Large grocery retailer advances its Business Services Management Initiative with Visual Performance Manager from NETSCOUT
A large grocery retailer's IT organization had embarked on a Business Services Management initiative to fulfill application and network performance service level agreements with internal customers. Success depended on acquiring coordinated, end-to-end visibility from the end user's perspective of the infrastructure elements necessary to address requests for service.
Visual enabled a large grocery retailer's IT organization to identify the root cause of problems more quickly and confidently, by promoting the migration away from a network centric analysis, to an approach that focused on transactions from the end-user's perspective. IT personnel worked more cohesively, optimizing anomaly resolution, and IT resource utilization for even better service delivery to end-users.