Global call center success story

Global Call Center Implements Visual for Better End-to-End Visibility


Challenge:

Even with an experienced network team, the lack of true end-to-end visibility greatly increased fingerpointing and troubleshooting time among different teams – networking, server and application/ developers. Since multiple teams were troubleshooting the same problem, wasted time and resources grew with each issue.

Results:
With TruView, the network team has moved from just proving it wasn't the network causing the problem to providing the critical information and analysis to pinpoint the culprit – regardless if it is an application, server or network issue. The system has enabled collaboration between the different teams which has eliminated finger pointing and reduced the time to troubleshooting and solve issues – moving from days/weeks to minutes/hours.

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