Everett Clinic Case Study | NETSCOUT

Everett Clinic Case Study

The Everett Clinic Relies on TruView to Ensure Efficient Healthcare Operations and Quality Patient Care

Challenge:
With eight locations and 25 buildings spread throughout the state of Washington, The Everett Clinic’s mission is to provide the best-coordinated patient care – from the trusted family doctor to the skilled surgeon. To do this across multiple communities, the clinic relies on a variety of critical network applications, including the Epic healthcare software suite that helps The Everett Clinic manage clinical (health care records) and revenue information. The performance of these applications is of great importance, and doctors must be able to access the information they need, when they need it; making sure patients get the level of care they’ve come to expect from the clinic. When a problem does arise, the IT team must be able to quickly identify the source of the problem and fix it before it affects the quality of care or health outcomes.

Results:
The Everett Clinic selected TruView to gain instant and complete visibility into application performance for Epic and other critical applications. To visualize performance data, the clinic installed large-screen monitors throughout the clinic to give managers a better real-time view of all patient care applications at a quick glance. If a problem does emerge, TruView instantly notifies the IT team and helps isolate the source of the problem – either the network or specific application – so they can quickly fix it before it affects doctors, patients or staff. The detailed information provided by TruView enables the application team to quickly share network or application performance information with other IT teams (such as architecture, desktop, or business intelligence) when solving problems, working on projects or upgrading systems. If further testing is needed, the IT team uses the OptiView XG to perform in-depth, end-to-end site performance testing to augment the testing already done with TruView.

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