School District needs fast performance from SaaS
learning applications to keep students engaged
TruView™ Live helps identify source of performance delay
INDUSTRY: Education K-12
CHALLENGE: Poor end user (student) experience with SaaS application
NEED: Ability to provide data to SaaS host company to drive problem resolution
SOLUTION: TruView Live enabled district IT to assess the Service Provider Quality of Service
As K-12 education moves quickly to adopt and leverage online learning experiences, IT departments are faced with new challenges that are often out of their span of control. A large award-winning U.S. Public School District that uses multiple online learning, testing, and classroom management applications faced a challenge in providing expect quality of service for its end-users, their students.
This school district uses a SaaS portal for students with access to an encyclopedia to search and receive results in text or convert text to speech. In this way, the students have someone “read the answers” to them. However, students were experiencing 5-second or longer delays between sentences which made the material difficult to understand. When the school’s IT Manager contacted the SaaS provider, the initial response was that it must be a problem with the firewall. Once that was ruled-out, the SaaS provider reported that it must be an issue with the school’s network.
Working with NetScout TruView Live, the school deployed a Virtual Pulse on a classroom machine and ran a test to the SaaS application. The test clearly showed that the delay was occurring after reaching the SaaS application With this information, the IT Manger was able to work with the SaaS provider who identified that within their application, the delay was actually occurring when they went outside to a 3rd party to get the audio file! Once identified, the SaaS provider was able to resolve the problem.