Enterprises derive significant value from the deployment of remote access technologies such as Bring Your Own Device (BYOD), cloud, Virtual Desktop Infrastructure, VoIP, Video, and IPv6. However, managing the performance of new technologies presents significant challenges as limited bandwidth and competition with mission critical applications represent substantial hurdles to application performance using the current network infrastructure.
Fortunately, Visual Performance Manager™ and the TruView "Advanced MPLS with VoIP Integrity" package provide cost-effective visibility into the network performance at local and remote sites. This solution enables IT managers to identify bandwidth utilization with Top Talkers while also having end-to-end Service Level Agreements (SLA) with an onsite, on-demand packet capture utility for advanced diagnosis.
There is no need to blame the network anymore and waste precious troubleshooting time opening and closing tickets with No Trouble Found. The burden of proof for the network administrator provides the necessary data to the VoIP team to solve intermittent and real time issues quickly and succinctly.
The Advanced MPLS Package with VoIP Integrity (SKU 01923) combines the following time synchronized, software packages:
- Service Summary- service health and real time SNMP pro-active customizable events
- Network Troubleshooting – real time 1 second monitoring
- Back-in-Time- two weeks of troubleshooting and 1 years of reports
- Traffic Capture – packet capture when you need it
- Class of Service- validation of Class of Service Settings
- AppFlows-auto discovery of server connect time and server response time measurements
- AppSummary- enterprise wide application reporting and alarming
- VoIP - real time site specific VoIP MoS score and Call Quality metrics with a Daily VoIP Summary for the enterprise.
With the network released from the burden of proof and the applications taken care of (via the Advanced MPLS AppsIntegrity Package (SKU 01849), the network manager can concentrate on providing detailed analysis to the VoIP teams showing them the real time call by call MoS scores at the remote locations that are affecting end users. Faster time to resolution is provided without having to open unnecessary network troubleshooting tickets.
Proactive VoIP SNMP traps automatically identify when Average VoIP LQ MoS Scores drop below a set value, when Concurrent VoIP Calls exceed the planned site capacity, when too many New VoIP Calls occur at a site, or if too many Poor Quality VoIP Calls occur at a site. These events can be forwarded to the VoIP team allowing for quick isolation and troubleshooting to occur.
Automatic trending of your site Call Quality Metrics allow for quick identification of call quality, concurrent call volume growth, round trip delay, jitter, network packet loss, and jitter packet discards allowing the VoIP team to tweak their settings for each remote site and baseline their performance.
In addition, to supporting the VoIP infrastructure, the application infrastructure from a network perspective, end user remote calls are monitored in real time and back end time.
When a bad MoS score occurs, the Call Details can be generated with a click on the hyperlink and compared to the Call Manager records. Being able to go back in time, to see the Call Details allow the VoIP team to see the bad call and compare the Network, Applications, CoS, and end to end round trip times quickly and efficiently from a single VoIP aware network monitoring solution.
The "Advanced" portion of the software allows for packet capture to be utilized in real time as needed to support the VoIP team at all remote locations. Once an application, a server, a VLAN, or a subnet has been isolated utilizing the proactive performance events, and reviewed for patterns over the last two weeks with back-in-time, a capture can be triggered or filtered on, for advanced troubleshooting analysis. Whether you want to isolate on the IP address of a phone to see all the call traffic, or on an application, or on a server supporting a service, the packets will always be available to you when you troubleshooting to root cause.
The Details: SKU 01923 Advanced MPLS with VoIP Integrity Package
The Advanced MPLS with VoIP Integrity package includes Service Summary, Network Troubleshooting, Back-in-time, Traffic Capture, Class of Service, Application Flows, Application Summary, and VoIP within any of the Analysis Service Element (ASE) hardware probes.
|Service Summary Included||✓||✓||✓||✓||✓|
|Class of Service
|Traffic Capture (optional) (SKU 01613)||✓||✓||✓||✓||✓|
*AppsIntegrity is the combination of AppFlows and AppSummary. AppSummary requires AppFlows.
**VoIP software module with OmniPoint only available on Analysis Service ElementsWhat is TruView and Visual Performance Manager?
TruView and Visual Performance Manager are flexible solutions that can scale to help the largest enterprises, carriers and managed service providers decrease the cost of performance management, increase revenue, and optimize utilization of existing assets. This is accomplished by enabling IT organizations to become a source of competitive advantage, not a cost center, by providing actionable visibility into a centralized integration point for managing applications, VoIP network and server performance across a complete network.Software Maintenance
Each hardware ASE is managed remotely by the TruView or Visual Performance Manager. Maintenance is dependent on the software module purchased. For more detailed maintenance information, visit Inside Sales at the number below.Professional Services
Professional services are available for installing, maintaining and customizing your solution your ASE hardware and TruView and Visual Performance Manager solution. For more detailed professional services information, visit enterprise.netscout.com/professionalservices.Ordering information
For more details, please contact NETSCOUT at 1-844-833-3713 (US), 1-978-320-2150 (Outside of US) or go to enterprise.netscout.com.