Visual Performance Manager & TruView Advanced MPLS Package

Datasheet: Visual Performance Manager and TruView Advanced MPLS Package (SKU 01654)

Visibility into the network with from Layer 1 to Layer 7 with packet capture and end-to-end SLAs
Key Features:
  • Real time proactive performance threshold SNMP notification
  • 1 second monitoring with "burst" analysis
  • Two weeks of back-in-time network troubleshooting
  • One year of daily, weekly, and monthly WAN and site network reports
  • End-to-end Service Level Agreements (SLAs) per Class of Service (CoS)
  • Physical layer one visibility through auto application discovery on the network
  • Packet capture on demand, by a trigger, or on a schedule
  • Clear demarcation of ownership between the Local Exchange Carrier, the Service Provider, the customer edge router owner, and the application owner
  • Class of Service validation and continuous monitoring
  • Time synchronization views across all levels and back-in-time

Enterprises derive significant value from the deployment of remote access technologies such as Bring Your Own Device (BYOD), cloud, Virtual Desktop Infrastructure, VoIP, Video, and IPv6. However, managing the performance of new technologies presents significant challenges as limited bandwidth and competition with mission critical applications represent substantial hurdles to application performance using the current network infrastructure.

Fortunately, Visual Performance Manager™ and the TruView™ Advanced MPLS package provide cost-effective visibility into the network performance at local and remote sites. This solution enables IT managers to identify bandwidth utilization with Top Talkers while also having end-to-end Service Level Agreements (SLA) with an onsite, on-demand packet capture utility for advanced diagnosis.

The Advanced MPLS Package combines the following time synchronized, software packages:

  • Service Summary – service health and real time SNMP pro-active customizable events
  • Network Troubleshooting – real time 1 second monitoring
  • Back-in-Time – two weeks of troubleshooting and 1 years of reports
  • Traffic Capture – packet capture when you need it
  • Class of Service – validation of Class of Service Settings
Physical Layer 1 Visibility

By combining the above packages, the user will have real time and historical physical layer visibility; allowing for verification that the last mile provided by the Local Exchange Carrier (LEC) has installed and maintained clean copper or fiber to your facility. Proactive Events can be created to proactively monitor the local loop worry free and isolate the owner of the issue, because the physical layer can affect the application layer causing a slow end user response time.

Inline probe model front

Achieve End-to-end Application Visibility per Class of Service

The advanced MPLS package auto discovers the applications traversing the network, both Citrix and non-Citrix, giving users a total view of application utilization across the network, including each class of service (CoS). Users also have time synchronized, bi-directional, insight into how those applications are performing and how much bandwidth they are consuming per class of service.

Inline probe model front

Class of Service Validation

Visual Performance Manager advanced MPLS package allows IT managers to quickly and easily determine if the Class of Service is correctly tagging the mission critical real time VoIP traffic with the correct CoS setting in the Type of Service (TOS) field within the IP header, or whether Email is being classified with the VoIP traffic. Good for Email, bad for VoIP.


By baselining network utilization and understanding capacity requirements, enterprises can provide the proper bandwidth for remote sites for each Class of Service. And as enterprises roll out new applications, the solution helps them plan sufficient bandwidth for new deployments while maintaining the capacity to support existing critical applications. Traffic that is not being tagged with a Class of Service also is identified.

Inline probe model front

Troubleshoot Application Performance

By providing in-depth visibility into common application protocols including Citrix ICA, the solution lets users identify potential application-performance problems and determine whether these problems are due to end-to-end network issue by the MPLS provider, local loop issues on either end, bandwidth, bursting, or mis-classified CoS settings. These problems are typically very difficult to diagnose without real-time and historical visibility into network and application performance.

The advanced MPLS package provides Service Level Agreements from site to site within an MPLS connectionless, any-to-any network. These metrics validate whether the service provider is meeting their network SLAs across the WAN from any location with the advanced MPLS package.

The metrics with real time performance monitoring SNMP pro-active events include:

  • Availability per Class of Service from site to site
  • Packet Delivery Ratio as defined by actual customer traffic, not synthetic traffic
  • Round Trip Delay per Class of Service
Inline probe model front

Measure Impact From Other Applications

A variety of other types of traffic, including non-Citrix applications, worms and viruses, and unauthorized applications such as peer-to-peer file sharing may cause a burst on the network that a pinging and polling solution will never see. Consequently, users require in-depth visibility into network performance with one second visibility. Users can quickly pinpoint poor application performance due to insufficient bandwidth and whether the CoS settings are working as designed during times of congestion in real time or back-in-time when a problem occurred 10 days ago.

Inline probe model front

Traffic Capture

The "Advanced" portion of the software allows for packet capture to be utilized in real time as needed. Once an event has been isolated utilizing the pro-active performance events, reviewed for patterns over the last two weeks with back-in-time, a capture can be triggered or filtered on, for advanced troubleshooting analysis. Whether you want to isolate on the IP address of a phone to see all the call traffic, or on an application, or on a server supporting a service, the packets will always be available to you when you troubleshooting to root cause.

Trafic Capture
The Details: SKU 01654 Advanced MPLS Package

The Advanced MPLS package includes Service Summary, Network Troubleshooting, Back-in-time, Traffic Capture and Class of Service within any of the Analysis Service Element (ASE) hardware components, or on a virtual instance of the software within VmWare, Riverbed RSP, or Cisco SRE cards.

  Advanced MPLS Package
(SKU 01654)
Advance MPLS with Application Integrity
(SKU 01849)
Advanced MPLS with VoIP Integrity
(SKU 01923)
OmniPoint Element
(SKU 02224)
(SKU 02226)
Service Summary Included
Network Troubleshooting
(SKU 01611)
(SKU 01612)
Class of Service
(SKU 01614)
Traffic Capture (optional) (SKU 01613)
(SKU 01837)
(SKU 01838)
(SKU 01920)

*AppsIntegrity is the combination of AppFlows and AppSummary. AppSummary requires AppFlows.

**VoIP software module with OmniPoint only available on Analysis Service Elements

What is TruView and Visual Performance Manager?

TruView and Visual Performance Manager are flexible solutions that can scale to help the largest enterprises, carriers and managed service providers decrease the cost of performance management, increase revenue, and optimize utilization of existing assets. This is accomplished by enabling IT organizations to become a source of competitive advantage, not a cost center, by providing actionable visibility into a centralized integration point for managing applications, VoIP network and server performance across a complete network.

Software Maintenance

Each hardware ASE is managed remotely by the TruView or Visual Performance Manager. Maintenance is dependent on the software module purchased. For more detailed maintenance information, visit Inside Sales at the number below.

Professional Services

Professional services are available for installing, maintaining and customizing your solution your ASE hardware and TruView and Visual Performance Manager solution. For more detailed professional services information, visit

Ordering information

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