Case Study: Tecnatom | NETSCOUT

Case Study: Tecnatom Engineers Top Application Performance with TruView™ From NETSCOUT

 
 
 
At a Glance:

Customer:

Tecnatom

 

Industry:

Engineering

 

Location:

Madrid, Spain

 

Challenge:

Tecnatom, based in Madrid, Spain, offers global engineering services to companies involved in the nuclear energy production sector. Since its founding in 1957, the company has grown to more than 750 highly-skilled employees today, delivering innovative solutions to over 1,000 users spread over multiple national and international sites. Because of its growth and the distributed nature of its services, Tecnatom needed a solution that could monitor its systems and accelerate incident resolution. With clients in diverse markets and locations, Tecnatom began searching for an intuitive application and network monitoring solution that was easy to deploy, required little maintenance work, and streamlined technicians' workflow.

 

Result:

Following its deployment, TruView has allowed Tecnatom to drastically improve incident resolution. Diagnosis times have been reduced to just four clicks or 30 seconds. This time savings has increased productivity, not only for users who have seen significant improvements in incident resolution times, but also for technicians who can now quickly identify, diagnose, and address system issues. Being empowered to solve even complex issues quickly and reliably has increased the IT team's confidence, success, and overall reputation in the company.

 

Product:

NETSCOUT TruView™

"We have gone from wondering what is happening to being able to immediately see what's happening on the screen," said Javier Cano Moreno, network engineer at Tecnatom. "The customizable control panels allow us to offer an adapted view of the system information to the users. In this regard, it is not only a case of quickly resolving the incident, but it is also important to be able to visually demonstrate why it happened and what is being done to resolve it."



Overview

With more than 750 highly-skilled employees, Tecnatom has been offering engineering services to companies involved in the nuclear power generation sector since its inception in 1957. Over the last decade Tecnatom has diversified its portfolio of services and products through internationalization and expansion into other industrial sectors such as aeronautics, railways, petrochemicals and more. Tecnatom provides products and services for high-tech industries in more than thirty countries, continually improving to adapt to the needs and requirements of different clients and markets.

Tecnatom has more than 1,000 users spread across different sites, both national and international; the largest are located in San Sebastián de los Reyes (Madrid), l'Hospitalet de l'Infant (Tarragona), Cofrentes (Valencia), Beijing (China), Pennsylvania (USA) and Rio de Janeiro (Brazil). The connection to these sites is made via dedicated circuits (MPLS or VPN). The data processing center is located in San Sebastián de los Reyes, which is also the location of the company's corporate headquarters. CISCO technology has recently been deployed, allowing Tecnatom to virtualize some servers while others are dedicated physical servers functioning as databases.
 

Challenges

The IT team at Tecnatom needed to monitor its systems, one of its objectives being the acceleration of incident resolution. They needed to maximize the availability and performance of the services and applications on the network, while optimizing the resources needed to diagnose and resolve incidents. Tecnatom already had other management tools to monitor the availability of the servers and network electronics, however, to meet the objective, it was necessary to implement a more comprehensive system. They realized they needed a system that was not only capable of indicating the real-world performance experienced by the users, but also had the ability to locate potential bottlenecks should they arise. Tecnatom also needed to be proactively alerted about any performance degradation so they could anticipate possible complaints from users ahead of time. This would shorten incident resolution times, keeping the user informed about the nature of the incident and the plans for its resolution. Tecnatom also needed a system they could deploy quickly and easily, required minimal maintenance, and had an intuitive and streamlined workflow for their technicians.

When the project to develop a system for monitoring and analyzing performance began, the plan was to conduct the search in phases. In the first phase, the company went through an exhaustive process of describing the specific requirements and finding solutions in the market that could potentially meet their needs. The second phase involved short-listing those solutions that best suited Tecnatom's environment and way of working. Tecnatom needed to see and test the tool operating within the environment, as this was the only way to assess the efficiency of the user interface, among other things. They wanted to have a clear idea of what day-to-day life would be like with this monitoring system. The TruView solution from NETSCOUT was chosen to complete the concept testing.
 

Solution

Tecnatom ultimately purchased and deployed TruView as its application and network monitoring solution. TruView enables the IT team to collect important data—including packet storage, application response time, transactional decode, flow and SNMP—to highlight performance metrics for key applications. It delivers this information through a centralized console and provides IT with a clear picture of performance. When issues arise, it helps quickly isolate the root cause by allowing the team to immediately drill down into packet-level detail.

Tecnatom uses the system in its all-in-one or standalone mode. In this mode, the different functions of network monitoring and analysis of application response times are integrated into the same machine, with the ability to analyze more than 750,000 transactions per minute. This fully met the company's requirements and provided the flexibility to expand without having to make additional investment. The product is equipped with four analysis ports that are connected to Tecnatom's network electronics and through which it receives a copy of the actual user traffic in order to analyze the performance that users are experiencing, as well as the flow of traffic through major servers.
 


Results

Following its deployment, TruView has allowed Tecnatom to drastically improve incident resolution. Diagnosis times have been reduced to just four clicks or 30 seconds. This time savings has increased productivity, not only for users who have seen significant improvements in incident resolution times, but also for technicians who can now quickly identify, diagnose, and address system issues. Being empowered to solve even complex issues quickly and reliably has increased the IT team's confidence, success, and overall reputation in the company.

"We have gone from wondering what is happening to being able to immediately see what's happening on the screen," said Javier Cano Moreno, network engineer at Tecnatom. "The customizable control panels allow us to offer an adapted view of the system information to the users. In this regard, it is not only a case of quickly resolving the incident, but it is also important to be able to visually demonstrate why it happened and what is being done to resolve it."

Aside from incident resolution, the system has shown Tecnatom the elements within the infrastructure that have the most impact on performance. In this way they can better plan for investments, prioritizing the improvement of those elements that offer the best real possibilities of improving the response times experienced by users.

"Since the purchase of the TruView, we've appreciated the high level of support that NETSCOUT offers," Víctor Arranz Llorente, communications administrator at Tecnatom. "Whenever we have needed them, they have been available to offer support both remotely and in person. They've even proactively called to notify us of available updates, or to ask about desired improvements so that they can assess them for possible future implementation."