Borderless Enterprise | Network Mobility | NETSCOUT

Borderless Enterprise

For those organizations whose end users rely on the unencumbered flow of digital information – the promise of mobility is welcome. The reality for IT departments in these “borderless enterprises” is their lack of visibility across the entire network – on premise, cloud, and wireless environments – quickly overshadows the business benefits when things go wrong.

THE DATACENTER HAS LEFT THE BUILDING

The traditional infrastructure centric approach, where all new services were planned by and under tight control of IT, is being overrun by a plethora of options including Software-as-a-Service (Saas), Infrastructure-as-a-Service (IaaS), Cloud platforms and applications, and wireless/BYOD. The strength of creating a borderless enterprise is the promise of faster, more agile and often less costly options for new services, but as more business-critical applications are deployed, the lack of centralized management and visibility can quickly evaporate the benefits when services are not available to customers, partners and/or employees – begging the question "How does IT respond to the inevitable issues that arise?

 


 

 

PAIN POINTS OF A HYPER CONNECTED WORLD

An evolution of small changes adding up to the massive shift away from the infrastructure-focused beliefs of our predecessors; a subtle evolution not a massive revolution. That's what the advent of the borderless enterprise is.

There are two key drivers that will continue to increase the size and scope of the borderless enterprise: the demand for responsive and agile businesses, and the marginal increases in IT budgets. Knowing there is no escaping this, the largest, and most concerning, consideration with the borderless enterprise is the day-to-day management and availability of services that are supplied by different vendors with disparate tools and no single point of visibility. For example, if a SaaS application is not working properly, typically the company IT team is the first point of employee contact for problem resolution.

While the access, core network, and data center are under their control, the Internet connection and cloud applications are not.

This is further exasperated by the fact that:

  • rarely do 3rd party SaaS vendors offer SLAs other than best effort availability
  • mobile and wireless proliferation increase the likelihood of unsupported mobile devices accessing company resources
  • IT's lack control and visibility of customers and employees accessing IT data center resources through public and hybrid cloud environments
  • 71% of C-level executives believe they can make technology decisions more quickly and effectively than IT organizations (*Wakefield Research)
  • if your customer (end user) is feeling the pain then you and your senior management are going to hear about it loud and clear, and generally, so will the rest of the world via social media. Ouch!

 

 


 

 



MANAGING THE CONNECTED WORLD

As the borderless enterprise continues to grow and our modern world becomes more and more connected, IT organizations must find a way to understand and correlate business impacts from the end user perspective. Transitioning from the inside-out network focused approach, to an outside-in vision, where the organization starts with the end user experience and then comes back to IT components, relieves the frustration associated with network and application monitoring processes, and multi-step troubleshooting tickets all of which result in internal finger pointing.

Thus when the common denominator is focused on the end-user experience, and not the individual pieces that make up the application delivery chain (wireless, BYOD, data centers, WAN/LAN, load balancers, Web-servers, storage back-ends, etc.), the impact of performance issues decrease, costs are driven down, and time to manage both traditional and new Shadow IT deployments decreases dramatically.

 

 


 

 



HOW TO UNDERSTAND THE TRUE END-USER

 

  • Establish ownership
    Measure the actual (not perceived) end-user experience whether traditional IT or Shadow IT
  • Validate the problem
    Understand and differentiate individual users, sites and application types
  • Isolate problem domain
    Focus on application specific quality metrics and each delivery chain component
  • Determine root-cause
    Identify detailed performance, QoE and transaction data for isolated component
  • Plan continuous improvement
    Leverage findings from each problem area and continually modify

By following these best practices, your organization will be ahead of the competition as you have a complete view into any service, any device, any location and any user at any time.

 

 

With the world moving at warp speed, how is your IT department keeping up? New technologies designed to keep us connected and performing at our professional best are being created daily. The challenge is to keep end users connected 24-7-365; solve problems for BYOD and applications you don't control or can't see – and prepare your network for gigabit speeds (802.11ac); all while trying to manage ever increasing costs of this exponential growth.

CLOUD

The benefits of Cloud computing are great – bandwidth flexibility, cap-ex free, environmentally friendly, automated software updates, and increased employee collaboration. Along with benefits there are, of course, disadvantages such as a lack of visibility into your network, application performance and poor internet connection. NETSCOUT'S cloud application monitoring solutions enable you to monitor the availability and performance of applications and VoIP services to ensure your users can access the business applications they need to do their jobs.

MOBILITY

Working in a digitally mobile society we reap the rewards of real time data access, flexibility, portability, and increased productivity, which leads to a better work life balance. What isn't as rewarding are the challenges mobility brings to IT departments who have limited to no control over the devices and software accessing their networks. Suddenly a lack of uniform end user support, overloaded networks, and the inability to standardize, or verify, devices and their software become serious problems for the entire organization. Fortunately NETSCOUT'S wireless network management portfolio exists to ensure performance and compliance of wireless and wired networks to mitigate any network design, troubleshooting, and security and management issue that threatens an organization's business. And you can't do one without the other – everything wireless begins with a wire.

UNIFIED COMMUNICATIONS

Unified communications (UC) optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.* The challenges associated with UC include limited infrastructure and interoperability with existing assets, potentially expensive to install, limited in-house staff expertise to deploy and manage, and network connectivity issues. Troubleshooting the network with NETSCOUT'S analysis and troubleshooting solutions is as easy as - diagnose, map and identify. (*Rick McCharles' UC article)

Fortunately you have NETSCOUT on your side. Whatever your needs, NETSCOUT has you covered to monitor and manage Cloud, Mobile and Unified Communications across your data centerand through the cloud.

How IT Can Take Control of the Borderless Enterprise
In this paper produced in partnership with IDG, learn why taking an end user-focused perspective ensures proper network and application performance in cloud, private and hybrid network environments.
Why Network Engineering Needs to Change
For the longest while, the mantra that business leaders and IT executives used to describe how well-run IT functions should perform was that they should perform like a utility. By that they meant that IT services should have the same availability, reliability, performance and invisibility as other utilities such as electricity.
But change is inevitable, even in the dynamic world of IT. There are two new mantras driving IT performance today. Read this paper to make sure your organization is keeping up.
Are You Ready for the Next Generation of Network Management?
In article after article the IT trade press continually drives home the message that the IT environment is changing. One common reaction to these articles is to say “So what? The IT environment is always changing. How is it different from the past and what does it mean to IT professionals today and into the future?
IEEE 802.11ac Migration Guide
AP vendors have been promoting their own guidelines and recommendations on this new technology, but with this migration guide from the industry leader in design, deployment and troubleshooting of 802.11ac networks, users have a one-stop consolidated guide for a successful 802.11ac deployment for any AP vendor.
Five Common Wi-Fi Problems (with Simple Solutions!)
Wi-Fi design guides and deployment best practices are plentiful – many of which can be helpful. The trouble is, if the Wi-Fi is already installed and running, then a design guide isn't as useful as troubleshooting.
Step-by-Step: Handling RF Interference Challenges
Knowing that interference can cause Wi-Fi problems is the first step. Things get more difficult when you get more specific. Hard questions need to be answered.
BYOD Analysis using AirMagnet WiFi Analyzer
This paper is designed to help networking people understand some of the key issues when supporting BYOD. The paper will cover important – and sometimes overlooked – aspects of supporting a variety of Wi-Fi devices, as well as specific solutions and strategies for BYOD support, including those offered by NETSCOUT'S wireless LAN analysis tool, AirMagnet WiFi Analyzer.
EMA Research
The Borderless Enterprise Infographic
We live in a connected world where there is no off. The use of wireless has enabled business and its users to communicate 24 hours a day – every day from anywhere, creating new challenges for IT departments and the infrastructures they support.
Customer Success Story – The Australian Council for Educational Research (ACER)
ACER specializes in educational research and development. Learn how they got more control and visibility into their network and reduced costs on external consultants.