Bio-Reference Case Study | NETSCOUT

Bio-Reference Case Study

Bio-Reference Gets Past the Blame Game and Safeguards 35,000 Daily Medical Samples with TruView and OptiView XG

Challenge:
Bio-Reference Laboratories, Inc. provides clinical testing and laboratory services for physician offices with a focus on esoteric testing, molecular diagnostics, anatomical pathology, women’s health, and correctional health care. The company processes more than 35,000 medical specimens each night. To do this effectively, the company relies on a high-performance network that supports various hardware and software applications used in the laboratory sciences. A network delay of just five seconds can have a big impact on processing critical medical tests. And, any network issues or outages can cause serious concerns with test validity, compromising limited medical samples and short turnaround times for immediate diagnosis. Quickly identifying whether a network or application problem exists, and where it exists, is therefore vital to ensuring operational efficiency and testing accuracy at Bio-Reference.

Results:
Bio-Reference deployed TruView from NETSCOUT and immediately saw a dramatic reduction in the amount of time required to identify network or application performance problems. By delivering real-time visibility into the network, staff can quickly respond to trouble tickets and resolve lingering issues. No more finger pointing, just quick problem isolation so teams can mobilize to solve the problem. And, with the addition of OptiView XG Network Analysis Tablet, IT’s network management capabilities are extended into wireless and remote access networks, presenting an ROI greater than the company expected and delivering true end-to-end network and application performance monitoring.

Read full story ...