Patrick is a transport and logistics company, specializing in the loading and unloading of ships and the efficient land-based collection, distribution and storage of cargo for import and export within Australia. Patrick is Australia’s largest operator of container terminals, with state-of-the-art facilities in all major ports. The company has built an integrated network of freight and logistics operations that deliver seamless and efficient transport solutions by rail, road, sea and air.
Ongoing acquisitions mean the IT network is an ever-changing map, as non-standard systems are brought into the infrastructure. Keeping up with this fast pace is an ongoing challenge for the technical services department at Patrick.
Seeking a better understanding of network activity, the technical services team first bought ResponseWatch and NetFlow Tracker. The NetFlow and IPSLA applications proactively monitor and troubleshoot application response and help to define internal service level agreements to ensure smooth business application service.